Corporate Receptionist

Mitie Group plc.; Manchester; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

25 days annual leave plus bank hols

Competitive salary

Full training and development opps

Employee benefits package

Job summary

Mitie Group plc. is seeking a proactive Customer Liaison Representative for Circle Square in Manchester to deliver a warm welcome and exceptional visitor support in a fast-paced corporate environment.

You will manage reception, visitor registration, access passes, bookings of desks and meeting rooms, and respond to enquiries by phone, email, or in person, maintaining a high standard of facilities and service.

Qualifications

• Experience in customer service, reception, hospitality, or front-of-house.
• Excellent communication and interpersonal skills.
• Strong organisation and time-management abilities.
• Ability to prioritise tasks and manage multiple responsibilities.
• Proficiency with Microsoft Office.
• Professional, approachable, and customer-focused demeanor.
• Ability to work independently and as part of a team.
• High attention to detail and commitment to service excellence.

Responsibilities

• Deliver a professional and welcoming reception service to all visitors and colleagues.
• Manage visitor registration, access control, passes, and guest Wi-Fi.
• Coordinate desk, meeting room, and workspace bookings.
• Respond to enquiries via telephone, email, and face-to-face interactions.
• Maintain meeting rooms, workspaces, and communal areas to a high standard.
• Support facilities management activities, including reporting maintenance, security, and IT issues.
• Conduct routine building, workspace, and equipment checks.
• Assist with contractor management, inductions, and visitor escorts where required.
• Manage incoming deliveries, post, and courier services.
• Support hospitality and catering requirements across the site.
• Maintain office supplies, kitchen areas, and workplace consumables.
• Assist with administrative tasks, document management, and record keeping.
• Act as a Fire Marshal and First Aider following appropriate training.
• Contribute to continuous improvement initiatives and operational excellence.

Skills

Reception

Customer service

Communication skills

Teamwork

IT skills

Attention to detail

Organisational skills

Job description

Location: Circle Square, Manchester
Reports to: Regional Workplace Supervisor
Hours: Full Time, 40 hours per week
Salary: Competitive

About the Role

Are you passionate about delivering exceptional customer service and creating outstanding visitor experiences?

Mitie's Signature Guest Services team is looking for a professional and customer-focused Customer Liaison Representative to join our team Circle Square site in Manchester.

As the face of the business, you will be ensuring visitors, guests, and colleagues receive a warm welcome and exceptional support. This is an exciting opportunity for someone who thrives in a fast-paced corporate environment and takes pride in delivering a seamless customer experience.

Working Pattern

Two-Week Rolling Shift Pattern

Week 1

• Monday to Thursday: 07:00 - 16:00
• Friday: 07:00 - 13:30

Week 2

• Monday to Thursday: 10:00 - 19:00
• Friday: 07:30 - 14:00

Benefits

• 25 days annual leave plus bank holidays
• Competitive salary
• Full training and development opportunities
• Employee benefits package

Please note: Successful candidates must be able to obtain and maintain SC Clearance prior to commencing employment.

Key Responsibilities

• Deliver a professional and welcoming reception service to all visitors and colleagues
• Manage visitor registration, access control, passes, and guest Wi-Fi
• Coordinate desk, meeting room, and workspace bookings
• Respond to enquiries via telephone, email, and face-to-face interactions
• Maintain meeting rooms, workspaces, and communal areas to a high standard
• Support facilities management activities, including reporting maintenance, security, and IT issues
• Conduct routine building, workspace, and equipment checks
• Assist with contractor management, inductions, and visitor escorts where required
• Manage incoming deliveries, post, and courier services
• Support hospitality and catering requirements across the site
• Maintain office supplies, kitchen areas, and workplace consumables
• Assist with administrative tasks, document management, and record keeping
• Act as a Fire Marshal and First Aider following appropriate training
• Contribute to continuous improvement initiatives and operational excellence

About You

We're looking for a confident and proactive individual who is committed to delivering exceptional customer service.

Essential Skills & Experience

• Previous experience within a customer service, reception, hospitality, or corporate front-of-house environment
• Excellent communication and interpersonal skills
• Strong organisational and time management abilities
• Ability to prioritise tasks and manage multiple responsibilities effectively
• Good IT skills, including Microsoft Office applications
• Professional, approachable, and customer-focused manner
• Ability to work independently and as part of a team
• High attention to detail and commitment to service excellence

Desirable

• Experience using desk or meeting room booking systems
• Knowledge of workplace facilities or corporate reception operations
• Fire Marshal and/or First Aid certification
• SIA Badge