Workplace Experience Concierge

Mitie Group plc.

Cardiff

On-site

GBP 26,000 - 27,000

Full time

3 days ago

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Job summary

Mitie Group plc. in Cardiff is seeking a friendly Workplace Concierge / Coordinator to join our workplace experience team.

This role focuses on delivering outstanding client and colleague service, managing reception duties, and ensuring a smooth daily operation in the Cardiff headquarters of a leading corporate client. You will support meeting room setup, handle day-to-day queries, assist with events, and collaborate with the facilities team to maintain a professional, welcoming office

Qualifications

Experience in reception, concierge, hospitality, workplace, facilities, or office support roles.
Proficiency with Microsoft Office applications.
Strong communication and organisational skills.

Responsibilities

Acting as a key point of contact for colleagues and visitors.
Providing workplace support and resolving day-to-day queries.
Setting up, resetting, and maintaining meeting rooms and collaborative spaces.
Supporting workplace events and employee engagement activities.
Ensuring office areas remain professional, organised, and presentable.
Assisting with facilities-related requests and escalating issues where required.
Helping colleagues with workstation and desk setup support.
Working collaboratively with the wider workplace and facilities team.
Identifying opportunities to improve the workplace experience and proactively suggesting solutions.