Workplace Concierge

Mitie Group plc.; Cardiff; On-site; GBP 26,000 - 27,000; Full time

Job summary

Mitie Group plc. in Cardiff is seeking a friendly Workplace Concierge / Coordinator to join our workplace experience team.

This role focuses on delivering outstanding client and colleague service, managing reception duties, and ensuring a smooth daily operation in the Cardiff headquarters of a leading corporate client. You will support meeting room setup, handle day-to-day queries, assist with events, and collaborate with the facilities team to maintain a professional, welcoming office

Qualifications

• Experience in reception, concierge, hospitality, workplace, facilities, or office support roles.
• Proficiency with Microsoft Office applications.
• Strong communication and organisational skills.

Responsibilities

• Acting as a key point of contact for colleagues and visitors.
• Providing workplace support and resolving day-to-day queries.
• Setting up, resetting, and maintaining meeting rooms and collaborative spaces.
• Supporting workplace events and employee engagement activities.
• Ensuring office areas remain professional, organised, and presentable.
• Assisting with facilities-related requests and escalating issues where required.
• Helping colleagues with workstation and desk setup support.
• Working collaboratively with the wider workplace and facilities team.
• Identifying opportunities to improve the workplace experience and proactively suggesting solutions.

Skills

Customer service

Communication

Organisation

Multitasking

Teamwork

Tools

Microsoft Office

Job description

Workplace Concierge / CoordinatorLocation: Cardiff City CentreHours: Monday to Friday, 40 hours per week (inc 1-hour unpaid lunch break per day)Pay Rate: £14.42 per hour

Join Our Workplace Experience TeamWe are looking for a friendly, proactive, and customer-focused Workplace Concierge / Coordinator to join our fantastic team at the Cardiff headquarters of a leading corporate client.

This is a varied and people-focused role where no two days are the same. Reporting to the Assistant Estates & Facilities Manager, you will work closely with a supportive onsite team to ensure colleagues have an exceptional workplace experience and can focus on their day with minimal disruption.

What You'll Be Doing

• -Acting as a key point of contact for colleagues and visitors
• -Providing workplace support and resolving day-to-day queries
• -Setting up, resetting, and maintaining meeting rooms and collaborative spaces
• -Supporting workplace events and employee engagement activities
• -Ensuring office areas remain professional, organised, and presentable
• -Assisting with facilities-related requests and escalating issues where required
• -Helping colleagues with workstation and desk setup support
• -Working collaboratively with the wider workplace and facilities team
• -Identifying opportunities to improve the workplace experience and proactively suggesting solutions

Excellent customer service and communication skills

• -A positive, approachable, and professional attitude
• -Previous experience in reception, concierge, hospitality, workplace, facilities, or office support roles
• -Confidence using Microsoft Office applications
• -Understanding of workplace technology and desk setups
• -Strong organisational skills and attention to detail
• -Ability to manage multiple tasks and priorities in a busy office environment
• -A proactive mindset and willingness to get involved wherever needed
• -A genuine passion for creating great workplace experiences, If you're someone who enjoys making a difference, helping others, and creating a workplace where people can do their best work, we'd love to hear from you.