Dynamic Workplace Concierge & Events Coordinator

Mitie Cleaning & Hygiene Services; Cardiff; On-site; GBP 29,000 - 33,000; Full time

Benefits offered by this job

Salary Finance

Choices benefits platform

MiDeals discounts

Life cover

Job summary

Mitie Cleaning & Hygiene Services in Cardiff City Centre is seeking a friendly Workplace Concierge / Coordinator. You will be the first point of contact for colleagues and visitors, provide workplace support, and ensure meeting rooms and spaces are prepared and presentable.

You will report to the Assistant Estates & Facilities Manager and work with a supportive onsite team to resolve day-to-day queries, assist with events, and look for practical ways to improve the overall workplace experience.

Qualifications

• Excellent customer service and communication skills.
• Previous experience in reception, concierge, hospitality, workplace, facilities, or office support roles.
• Ability to manage multiple tasks in a busy office environment.

Responsibilities

• Act as a key contact for colleagues and visitors.
• Provide workplace support and resolve day-to-day queries.
• Set up, reset, and maintain meeting rooms and collaborative spaces.
• Support workplace events and employee engagement activities.
• Ensure office areas remain professional, organised, and presentable.
• Assist with facilities-related requests and escalate issues as needed.
• Help colleagues with workstation and desk setup.
• Collaborate with the wider workplace and facilities team.
• Identify opportunities to improve the workplace experience and propose solutions.

Skills

Customer service

Communication

Reception experience

Office support

Multitasking

Organisational skills

Proactive mindset

Tools

Microsoft Office

Job description

Mitie Cleaning & Hygiene Services in Cardiff City Centre is seeking a friendly Workplace Concierge / Coordinator. You will be the first point of contact for colleagues and visitors, provide workplace support, and ensure meeting rooms and spaces are prepared and presentable.

You will report to the Assistant Estates & Facilities Manager and work with a supportive onsite team to resolve day-to-day queries, assist with events, and look for practical ways to improve the overall workplace experience.