Guest Experience Host - Front Desk & Concierge

Mitie Group plc.; Birmingham; On-site; GBP 20,000 - 24,000; Full time

Job summary

Mitie Group plc. is seeking a professional, friendly Corporate Receptionist to join our team in Birmingham. You will handle front-of-house duties, greet visitors, manage mail and calls, and support with administration and secretarial tasks within the building.

You will oversee access control, respond to queries, and maintain a welcoming, secure reception area in line with client standards. The role requires IT literacy, strong communication, and the ability to prioritise tasks to meet deadlines.

Qualifications

• Experience in front-of-house reception or guest services.
• Strong communication and interpersonal skills.
• Ability to prioritise workload and meet deadlines.

Responsibilities

• Serve as first point of contact for visitors and staff, delivering a welcoming hospitality experience.
• Manage reception area, mail, phone and email communications professionally.
• Handle access control, visitor passes and site security procedures.
• Open/close the building and support with health and safety practices as required.
• Maintain tidy reception and support with administrative tasks and documentation.

Skills

Reception

Customer service

Administration

IT literacy

Tools

Condeco

ProxyClick

Job description

Mitie Group plc. is seeking a professional, friendly Corporate Receptionist to join our team in Birmingham. You will handle front-of-house duties, greet visitors, manage mail and calls, and support with administration and secretarial tasks within the building.

You will oversee access control, respond to queries, and maintain a welcoming, secure reception area in line with client standards. The role requires IT literacy, strong communication, and the ability to prioritise tasks to meet deadlines.