Part-Time Lobby Concierge – Guest Experience

Mitie Group plc.; Birmingham; On-site; GBP 12,000 - 17,000; Part time

Job summary

Mitie Group plc. is seeking a part-time Workplace Host in Birmingham. The role involves greeting visitors, delivering a concierge-style service, and acting as the go-to for onsite queries. You will be highly visible in the lobby, ensuring a professional and welcoming atmosphere for clients and colleagues.

Key duties include managing queues, supporting meeting room setup, handling mail, and performing admin tasks. A polished appearance and excellent communication are essential to success.

Qualifications

• Customer-focused reception experience preferred.
• Strong communication and interpersonal skills.
• Familiarity with common office software (Outlook, Teams).

Responsibilities

• Greet and assist visitors with a professional, 5-star service standard.
• Be the visible, approachable first point of contact in the lobby.
• Manage visitor queues and provide timely information and support.
• Coordinate room bookings and assist with events on site.
• Process mail and perform general administrative tasks.

Skills

Customer service

Reception duties

Communication skills

Outlook/Teams

Tools

Outlook

Teams

Job description

Mitie Group plc. is seeking a part-time Workplace Host in Birmingham. The role involves greeting visitors, delivering a concierge-style service, and acting as the go-to for onsite queries. You will be highly visible in the lobby, ensuring a professional and welcoming atmosphere for clients and colleagues.

Key duties include managing queues, supporting meeting room setup, handling mail, and performing admin tasks. A polished appearance and excellent communication are essential to success.