Workplace Experience Ambassador

Mitie Cleaning & Hygiene Services; Greater London; On-site; GBP 19,000 - 28,000; Full time

Benefits offered by this job

Flexible benefits platform Choices

Salary Finance scheme

MiDeals discounts

Cycle-to-work

Life cover

Save-as-you-earn

Share plan

Mitie Stars recognition

Career progression

Job summary

Mitie is recruiting a Workplace Host for Moorgate and Holborn in Central London. You will rotate between locations with your team, ensuring a safe, welcoming and beautifully run workplace for colleagues and guests.

Reporting to the UK Head of Customer and Colleague Experience, you’ll lead floor walks, support safety and daily priorities, and coordinate with facilities, cleaning, engineering and security teams to keep spaces ready to impress.

Qualifications

• Experience in workplace services, facilities, hospitality or customer service preferred.
• Strong communication style and ability to build trusted relationships.
• Positive energy, accountability and willingness to learn.
• Excellent organisation with the ability to manage multiple priorities.

Responsibilities

• Lead proactive floor walks, maintaining presentation, safety and standards.
• Collaborate with Facilities Manager on daily priorities and safety checks.
• Coordinate across facilities, cleaning, security and other teams.
• Set up and reset meeting rooms and event spaces to impress.
• Plan and deliver VIP visits from planning to close-down.
• Be a visible, approachable floor contact for colleagues and guests.
• Step into reception when needed and provide flexible support.
• Manage workplace communications and reporting for insight.

Skills

Communication

Organisation

Detail-oriented

Customer service

Job description

Mitie is recruiting a Workplace Host for Moorgate and Holborn in Central London. You will rotate between locations with your team, ensuring a safe, welcoming and beautifully run workplace for colleagues and guests.

Reporting to the UK Head of Customer and Colleague Experience, you’ll lead floor walks, support safety and daily priorities, and coordinate with facilities, cleaning, engineering and security teams to keep spaces ready to impress.