Dynamic Workplace Host & Guest Experience Leader

Mitie Group plc.; Greater London; On-site; GBP 19,000 - 28,000; Full time

Benefits offered by this job

Professional training

Mentoring and development

Career progression

Job summary

Signature is seeking a proactive Workplace Host (Help@Hand Ambassador) to support Moorgate and Holborn in Central London. You will rotate between locations with teammates, ensuring safe, welcoming and well-run workplaces for colleagues and guests.

The role involves leading floor walks, coordinating facilities and services, and delivering a polished welcome while maintaining strong relationships across teams.

Qualifications

• Experience in workplace services or customer service is advantageous.
• Warm, confident communication style and relationship-building ability.
• Strong organisation and attention to detail with multi-priority coordination.

Responsibilities

• Lead proactive floor walks, maintaining presentation, safety and standards and resolve faults.
• Coordinate daily priorities with Facilities Manager, health and safety checks, and record-keeping.
• Connect facilities, cleaning, engineering, security and landlord partners to keep services flowing.
• Manage meeting room, collaboration and event space setups, ensuring spaces impress.
• Coordinate events and VIP visits from planning to delivery and close-out.
• Be a visible, approachable floor contact for colleagues and guests.

Skills

Floor presence

Facilities coordination

Communication skills

Guest service

Tools

Viva

Job description

Signature is seeking a proactive Workplace Host (Help@Hand Ambassador) to support Moorgate and Holborn in Central London. You will rotate between locations with teammates, ensuring safe, welcoming and well-run workplaces for colleagues and guests.

The role involves leading floor walks, coordinating facilities and services, and delivering a polished welcome while maintaining strong relationships across teams.