Workplace Host

Mitie Group plc.; Greater London; On-site; GBP 19,000 - 28,000; Full time

Benefits offered by this job

Professional training

Mentoring and development

Career progression

Job summary

Signature is seeking a proactive Workplace Host (Help@Hand Ambassador) to support Moorgate and Holborn in Central London. You will rotate between locations with teammates, ensuring safe, welcoming and well-run workplaces for colleagues and guests.

The role involves leading floor walks, coordinating facilities and services, and delivering a polished welcome while maintaining strong relationships across teams.

Qualifications

• Experience in workplace services or customer service is advantageous.
• Warm, confident communication style and relationship-building ability.
• Strong organisation and attention to detail with multi-priority coordination.

Responsibilities

• Lead proactive floor walks, maintaining presentation, safety and standards and resolve faults.
• Coordinate daily priorities with Facilities Manager, health and safety checks, and record-keeping.
• Connect facilities, cleaning, engineering, security and landlord partners to keep services flowing.
• Manage meeting room, collaboration and event space setups, ensuring spaces impress.
• Coordinate events and VIP visits from planning to delivery and close-out.
• Be a visible, approachable floor contact for colleagues and guests.

Skills

Floor presence

Facilities coordination

Communication skills

Guest service

Tools

Viva

Job description

Workplace HostLocation: Moorgate and Holborn, Central LondonSalary: £17.00 / hourHours: 35 hours, Monday-Friday between 7:00am - 5:30pm (shift pattern)Reporting to: UK Head of Customer and Colleague Experience

Bring the workplace to lifeAt Signature, brilliant workplace experiences do not happen by chance. As our Workplace Host (Help@Hand Ambassador), you will work closely with the Facilities Manager to help our Moorgate and Holborn buildings run seamlessly, rotating between locations with your teammates each month.

This is a visible, floor-based role for someone who brings positive energy, enjoys responsibility and takes pride in creating a safe, welcoming and beautifully run workplace for colleagues and guests.

You will be the trusted presence who connects people, services and spaces - keeping every detail moving and every experience unmistakably Signature.

What you'll bring to life

• Lead proactive floor walks, maintaining presentation, safety, equipment and workplace standards while identifying and following faults through to resolution
• Work closely with the Facilities Manager on daily priorities, health, safety and compliance checks, maintaining accurate records and helping both buildings run smoothly
• Connect facilities, cleaning, engineering, security, landlord partners and other workstreams, keeping teams aligned and services flowing
• Manage meeting room, collaboration and event space set-ups and resets, ensuring every space meets the brief and is ready to impress
• Coordinate events and VIP visits from planning through to delivery and close-down, bringing together hosts, catering teams and supporting workstreams for a seamless experience
• Be a visible, approachable point of contact on the floor, helping colleagues and guests with warmth, confidence and pace
• Step into reception when needed, providing flexible support and a consistently polished welcome
• Manage workplace communications through Viva and other tools, keeping colleagues informed, connected and engaged
• Deliver clear administration and meaningful operational reporting, providing the insight needed to stay ahead

Experience is not essential, but a background in workplace services, facilities, hospitality or customer service would be an advantage

• A warm, confident communication style and a natural ability to build trusted relationships
• Positive energy, personal accountability and an enthusiasm for learning and taking on responsibility
• Strong organisation, attention to detail and the ability to coordinate multiple priorities
• Confidence using workplace systems and digital tools to communicate, track actions and close out tasks
• Genuine pride in delivering exceptional standards and making a visible difference

We will give you the knowledge, training and support to understand each building, grow your confidence and make an impact from day one.

A competitive salary that recognises outstanding workplace and hospitality talent

• Professional training, mentoring and development
• Clear progression into senior workplace experience, guest services, facilities or operations roles