Workplace Host

Mitie Cleaning & Hygiene Services; Greater London; On-site; GBP 19,000 - 28,000; Full time

Benefits offered by this job

Flexible benefits platform Choices

Salary Finance scheme

MiDeals discounts

Cycle-to-work

Life cover

Save-as-you-earn

Share plan

Mitie Stars recognition

Career progression

Job summary

Mitie is recruiting a Workplace Host for Moorgate and Holborn in Central London. You will rotate between locations with your team, ensuring a safe, welcoming and beautifully run workplace for colleagues and guests.

Reporting to the UK Head of Customer and Colleague Experience, you’ll lead floor walks, support safety and daily priorities, and coordinate with facilities, cleaning, engineering and security teams to keep spaces ready to impress.

Qualifications

• Experience in workplace services, facilities, hospitality or customer service preferred.
• Strong communication style and ability to build trusted relationships.
• Positive energy, accountability and willingness to learn.
• Excellent organisation with the ability to manage multiple priorities.

Responsibilities

• Lead proactive floor walks, maintaining presentation, safety and standards.
• Collaborate with Facilities Manager on daily priorities and safety checks.
• Coordinate across facilities, cleaning, security and other teams.
• Set up and reset meeting rooms and event spaces to impress.
• Plan and deliver VIP visits from planning to close-down.
• Be a visible, approachable floor contact for colleagues and guests.
• Step into reception when needed and provide flexible support.
• Manage workplace communications and reporting for insight.

Skills

Communication

Organisation

Detail-oriented

Customer service

Job description

Better places, thriving communities. Workplace Host

Location: Moorgate and Holborn, Central London

Salary: £17.00 / hour

Hours: 35 hours, Monday–Friday between 7:00am – 5:30pm (shift pattern)

Reporting to: UK Head of Customer and Colleague Experience

Bring the workplace to life

At Signature, brilliant workplace experiences do not happen by chance. As our Workplace Host (Help@Hand Ambassador), you will work closely with the Facilities Manager to help our Moorgate and Holborn buildings run seamlessly, rotating between locations with your teammates each month.

This is a visible, floor-based role for someone who brings positive energy, enjoys responsibility and takes pride in creating a safe, welcoming and beautifully run workplace for colleagues and guests.

You will be the trusted presence who connects people, services and spaces - keeping every detail moving and every experience unmistakably Signature.

What you\'ll bring to life

• Lead proactive floor walks, maintaining presentation, safety, equipment and workplace standards while identifying and following faults through to resolution
• Work closely with the Facilities Manager on daily priorities, health, safety and compliance checks, maintaining accurate records and helping both buildings run smoothly
• Connect facilities, cleaning, engineering, security, landlord partners and other workstreams, keeping teams aligned and services flowing
• Manage meeting room, collaboration and event space set-ups and resets, ensuring every space meets the brief and is ready to impress
• Coordinate events and VIP visits from planning through to delivery and close-down, bringing together hosts, catering teams and supporting workstreams for a seamless experience
• Be a visible, approachable point of contact on the floor, helping colleagues and guests with warmth, confidence and pace
• Step into reception when needed, providing flexible support and a consistently polished welcome
• Manage workplace communications through Viva and other tools, keeping colleagues informed, connected and engaged
• Deliver clear administration and meaningful operational reporting, providing the insight needed to stay ahead

You\'ll be a great fit if

• Experience is not essential, but a background in workplace services, facilities, hospitality or customer service would be an advantage
• A warm, confident communication style and a natural ability to build trusted relationships
• Positive energy, personal accountability and an enthusiasm for learning and taking on responsibility
• Strong organisation, attention to detail and the ability to coordinate multiple priorities
• Confidence using workplace systems and digital tools to communicate, track actions and close out tasks
• Genuine pride in delivering exceptional standards and making a visible difference

We will give you the knowledge, training and support to understand each building, grow your confidence and make an impact from day one.

What you\'ll get from us

• A competitive salary that recognises outstanding workplace and hospitality talent
• Professional training, mentoring and development
• Clear progression into senior workplace experience, guest services, facilities or operations roles
• A supportive team that values your personality, ideas and contribution

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we\'ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there\'s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Since 1987, Mitie\'s 84,000 employees have been maintaining companies globally. We are the UK\'s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team. Together our diversity makes us stronger.

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