Implementation Consultant

ADP, Inc.; Remote; GBP 40,000 - 60,000; Full time

Job summary

A global HR solutions leader seeks a Functional Implementation Consultant in the United Kingdom to manage client onboarding and software implementations. This role requires at least 2 years of experience in workforce management and strong client relationship skills. The ideal candidate will analyze systems and guide clients toward successful implementation of HR solutions. With a commitment to equity and inclusion, this position offers opportunities for professional growth, training, and a collaborative workplace culture.

Benefits

Best-in-class benefits starting on Day 1

Company-paid time off for volunteering

Ongoing training and mentorship opportunities

Qualifications

• At least 2 years of experience in software implementations, specifically workforce management.
• Gathering and identifying customer business requirements from various stakeholders.
• Intermediate to advanced skills in Microsoft Office, especially Excel.

Responsibilities

• Create exceptional onboarding experiences for product or service implementation.
• Analyze existing systems, interface requirements, and recommend WorkForce solutions.
• Collaborate with sales and support associates on project priorities.

Skills

Client relationship management

Communication skills

Analytical skills

Agile methodologies

Workforce management

Education

Experience in software implementations

Tools

Microsoft Excel

Job description

WorkForce Software, an ADP company, is hiring a Functional Implementation Consultant.

Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress? Are you a continuous learner who embraces ongoing training, development, and mentorship opportunities? Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?

If so, this may be an opportunity for you. Read on and decide for yourself.

As an Implementation Consultant, you will carry the WorkForce Software relationship forward after a sale and enable the first interaction between WorkForce’s largest clients and our industry‑leading HR solutions. You will build relationships with clients and seamlessly implement our technologies to ensure your clients achieve long‑term success. Once WorkForce’s services are delivered, your efforts will have a direct impact on the day‑to‑day lives of your clients’ employees.

Every day, you will partner with clients to learn and understand their business needs; analyze existing systems, interface requirements, and business processes; and guide clients toward the best WorkForce solution. You will use your deep knowledge of Human Capital Management to design and build complex solutions for our enterprise client base, including the Fortune 500.

To thrive in this role, you have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here, but friendships that last in a company that values inclusion.

A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning–enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down‑to‑earth culture that welcomes ideas, encourages innovation, and values belonging. We’ve received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos

Ready to #MakeYourMark? Apply now!

WHAT YOU'LL DO

Responsibilities

What you can expect on a typical day:

• Onboard Clients. You’ll create exceptional onboarding experiences for each product or service implementation. You’ll help clients develop the skills and confidence to use our products with ease through your expertise and relationship‑building.
• Implement WorkForce Software Technologies. You will analyze existing systems, interface requirements, and business processes. You will incorporate new processes, tools, and approaches when recommending and implementing the WorkForce solution.
• Partner Internally. You will collaborate with associates in sales and support and exchange routine information with members of the client project team, including priorities, timeliness, and issues as they arise.
• Multi‑Task & Communicate. You will work on multiple time‑sensitive projects and follow‑up items simultaneously. You will share essential information with clients and the teams you work with at ADP.

TO SUCCEED IN THIS ROLE

Required Qualifications:

• You have at least 2 years of experience working in software implementations, specifically workforce management.
• You are responsible for gathering and identifying customer business requirements from users, customers, and other stakeholders. This includes creating, maintaining business requirements documents, use cases, and process diagrams.
• You become familiar with aspects of labor laws as it pertains to time and attendance rules, scheduling, and leaves of absences.
• You have intermediate to advanced Microsoft Office skills with a strong emphasis on Excel.
• You have experience with Waterfall or Agile methodologies.
• You will have the ability to travel up to 50% with the potential for international travel.

A college degree is great but not required. What’s more important is having the skills to do the job. Other acceptable experiences could include:

• Experience noted above OR
• Military experience where skills including teamwork, adaptability, organization, and follow‑through will help you build team and client relationships, identify solutions, and achieve success.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest. Best‑in‑class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well‑being. We’re here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Get paid to pay it forward. Company‑paid time off for volunteering for causes you care about.

What are you waiting for? Apply today!

#LI-MV3

#LI-Remote

A little about ADP:

We are a comprehensive global provider of cloud‑based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down‑to‑earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We’ve received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP:

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.