Workforce Officer - Attendance Management

Hywel Dda University Health Board; Haverfordwest; On-site; GBP 27,000 - 31,000; Full time

Job summary

A healthcare organization in the UK is looking for a Workforce Officer specializing in Attendance Management. This role supports managers and staff in effectively managing sickness absence and providing HR advice. Key responsibilities include analyzing absence data, recommending improvements, and assisting in disciplinary cases. Candidates are expected to have a CIPD Level 3 qualification or equivalent and strong communication skills. Fluency in Welsh is considered desirable, with support offered for language development.

Qualifications

• Qualified to CIPD Level 3 or equivalent experience.
• Evidence of continuing professional development.
• Basic knowledge of employment law.
• Demonstrable IT skills including Microsoft suite of applications.
• Understanding of NHS Terms and Conditions.

Responsibilities

• Support the management of sickness absence and advise on attendance policies.
• Analyse sickness absence data and recommend improvements.
• Provide generalist HR support including disciplinary cases and policy guidance.
• Maintain HR files and coordinate documentation for hearings.

Skills

Excellent communication skills

Strong organisational ability

Sound judgement

IT skills (Microsoft applications)

Education

CIPD Level 3 qualification or equivalent

Job description

We are looking for a motivated and proactive individual to join our Operational Workforce Team as a Workforce Officer - Attendance Management. This role is key in supporting managers and staff across the Health Board to manage sickness absence effectively and provide generalist HR advice.

Working closely with operational teams, HR colleagues, and Occupational Health, you will ensure timely and focused support in line with the All Wales Managing Attendance at Work Policy. You will also contribute to reducing sickness absence rates by analysing data, identifying trends, and supporting managers to take appropriate action.

Main duties of the job

A major focus will be supporting the management of sickness absence, including advising on the application of the Managing Attendance at Work Policy, attending review meetings, interpreting Occupational Health reports, and coordinating ill-health retirement cases.

You will analyse sickness absence data, identify trends and priorities, and recommend improvements. You will maintain accurate records, track case progression, plan and schedule review meetings, and support operational teams to take timely action.

In addition to attendance management, you will provide generalist HR support including disciplinary cases, respect and resolution issues, and organisational change. You will attend hearings or investigation meetings, and provide policy guidance, take minutes where required, and support completion of associated paperwork.

Administrative responsibilities include, drafting letters, maintaining HR files in line with retention standards, coordinating documentation for hearings and inputting information into HR systems.

This is a varied role requiring excellent communication skills, sound judgement and strong organisational ability, to support effective HR practice and positive outcomes for staff and managers.

About us

Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.

We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.

We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.

Our services are provided in:

• Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
• Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
• Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
• 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
• Numerous mental health and learning disabilities services

Job responsibilities

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

You will be able to find a full job description and person specification attached within the supporting documents.

The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

Interviews will be held on 16/01/2026

Person Specification

Qualifications and Knowledge

• Qualified to CIPD Level 3 or equivalent experience or willingness to study to achieve the qualification
• Evidence of continuing professional development
• A basic knowledge of employment law
• Demonstrable IT skills including Microsoft suite of applications.
• An understanding of the NHS Terms and Conditions including Agenda for Change.
• Knowledge of the All Wales Managing Attendance at Work Policy or equivalent.

Experience

• Experience of working within HR or similar area of work
• Experience of creating positive working relationships with managers and colleagues.
• Experience of advising/supporting or managing sickness absence
• Experience of supporting employee relations matters in the workplace.
• Experience of advising on HR policies and procedures and Terms and Conditions.
• Experience of working within the NHS.

Other

• Welsh Speaker (level 1)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£27,898 to £30,615 a yearper annum pro rata