Workflow/Scanning Administrator

The Methodist Church in Britain; Consett; On-site; GBP 24,000 - 28,000; Full time

Job summary

Consett Medical Centre in Consett, England is seeking an administrative post to support the multidisciplinary team. The role focuses on scanning clinical correspondence into Systmone, entering data, and handling electronic mail.

You will check for patients with emergency care plans so doctors are alerted, liaise with the IT helpdesk about scanning issues, and contribute to meetings while maintaining confidentiality.

Qualifications

• Educated to GCSE level or equivalent.
• Excellent written and oral communication.
• Strong IT skills, including Office and Outlook.
• Ability to work as part of a team and autonomously.

Responsibilities

• Scan clinical correspondence into Systmone accurately and promptly.
• Enter clinical data into Systmone as directed or required.
• Collect post from administration and reception.
• Distribute and scan Electronic Discharge Notifications as required.
• Check for patients with emergency care plans and alert doctors.
• Resolve queries and problems concerning scanned correspondence.
• Liaise with the IT helpdesk over technical problems with scanning.
• Process electronic emails and action them appropriately.
• Undertake or assist with ad-hoc administrative duties.
• Attend and contribute to meetings, such as workflow and staff meetings.
• Manage own time and workload, prioritising day to day.
• Keep patient, staff and practice information strictly confidential.

Skills

Communication

IT skills

Time management

Interpersonal skills

Team player

Autonomous

Education

GCSE level

Tools

Systmone

Microsoft Office

Outlook

Job description

This administrative post sits within the multidisciplinary team at Consett Medical Centre, a large NHS general practice serving around 16,800 registered patients. The work centres on scanning clinical correspondence accurately and promptly, entering clinical data into the practice's Systmone record, and processing electronic mail. Distinct to the role is checking for patients with emergency care plans so that doctors are alerted, plus liaising with the IT helpdesk over scanning faults. Applicants need GCSE-level education as a minimum, and experience with System One is desirable.

What the job involves

• Scan clinical correspondence into Systmone accurately and promptly
• Enter clinical data into Systmone as directed or required
• Collect post from administration and reception
• Distribute and scan Electronic Discharge Notifications as required
• Check for patients with emergency care plans and make doctors aware
• Resolve queries and problems concerning scanned correspondence
• Liaise with the IT helpdesk over technical problems with scanning
• Process electronic emails and action them appropriately
• Undertake or assist with ad-hoc administrative duties
• Attend and contribute to meetings, such as workflow and staff meetings
• Manage own time and workload, prioritising day to day
• Keep patient, staff and practice information strictly confidential

What’s required

Qualifications

• Educated to GCSE level or equivalent

Skills & knowledge

• Excellent written and oral communication, with a clear, polite telephone manner
• Strong IT skills, including Office and Outlook
• Effective time management, planning and organising
• Good interpersonal skills, with problem-solving and analytical ability
• Ability to follow policy and procedure
• Ability to work as a team member and autonomously

Other

• Polite and confident
• Flexible and cooperative
• Motivated and a forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Nice to have

• GCSE Mathematics and English at grade C or above
• NVQ Level 2 in Health and Social Care
• Experience of working with the general public
• Experience of administrative duties
• Experience of working in a healthcare setting
• Experience with System One