Patient Services Administrator

The Methodist Church in Britain; Esher; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Supportive working environment

Development and training opportunities

Work-life balance flexibility

Contributing to patient outcomes

Job summary

Esher Green Surgery is seeking a patient services administrator to join its administration team. The role focuses on scanning and filing documents, managing registrations, and overseeing patient notes and GP2GP transfers.

You will work alongside GPs, nurses and reception staff, handling private medical administration, baby clinic bookings, and reception cover. Strong telephone, MS Office and data protection skills are essential.

Qualifications

• Excellent telephone skills.
• Sound verbal communication skills.
• Microsoft Office skills.
• Confidentiality and data protection knowledge.
• Good organisational skills.
• Active listening skills.

Responsibilities

• Scan and file incoming paperwork onto patient records, checking for duplicates, and assign it to folders for action.
• File electronic document transfers into EMIS and assign them within a suitable timeframe.
• Oversee all aspects of patient registrations, including the automated system, paper forms, safeguarding alerts and GP2GP note transfers.
• Oversee all aspects of patient deductions.
• Manage patient notes received from and returned to PCSE, keep EMIS updated on their whereabouts and scan them promptly.
• Administer patient changes of details and keep EMIS up to date.
• Code medical records as directed by the clinical and pharmacy teams.
• Oversee private medical administration and ensure payment is received before work is carried out.
• Manage patient screening programmes and contact non-responders to encourage participation.
• Oversee and manage appointment booking for new baby checks.
• Provide reception and administration cover, including support for QoF and clinical recalls.
• Handle patient queries, manage clinical correspondence and support appointment and referral processes.

Skills

Excellent telephone skills

Verbal communication

Microsoft Office skills

Confidentiality & data protection

Organisational skills

Active listening

Tools

Microsoft Office

Job description

Esher Green Surgery, one of four practices in the Bourne Health Partnership, needs a patient services administrator for its administration team. The post centres on scanning and filing documents to patient records, overseeing registrations and deductions, handling patient notes and changes of details, and clinical coding. It also covers private medical administration, screening programme follow-up, baby clinic bookings and reception cover, working alongside GPs, nurses and reception staff. Candidates need telephone skills, Microsoft Office and data protection knowledge.

What the job involves

• Scan and file incoming paperwork onto patient records, checking for duplicates, and assign it to folders for action
• File electronic document transfers into EMIS and assign them within a suitable timeframe
• Oversee all aspects of patient registrations, including the automated system, paper forms, safeguarding alerts and GP2GP note transfers
• Oversee all aspects of patient deductions
• Manage patient notes received from and returned to PCSE, keep EMIS updated on their whereabouts and scan them promptly
• Administer patient changes of details and keep EMIS up to date
• Code medical records as directed by the clinical and pharmacy teams
• Oversee private medical administration and ensure payment is received before work is carried out
• Manage patient screening programmes and contact non-responders to encourage participation
• Oversee and manage appointment booking for new baby checks
• Provide reception and administration cover, including support for QoF and clinical recalls
• Handle patient queries, manage clinical correspondence and support appointment and referral processes

What’s required

Skills & knowledge

• Excellent telephone skills
• Sound verbal communication skills
• Microsoft Office skills
• Confidentiality and data protection knowledge
• Good organisational skills
• Active listening skills

Other

• Professionalism
• Customer and patient focus
• Keeping others informed
• Handling pressure
• Strong team player

What’s offered

• Supportive and inclusive working environment
• Opportunities for development and training
• Chance to contribute to improving patient outcomes
• Flexibility to support work-life balance