Practice Administrator

The Methodist Church in Britain; Wheelock, Birtley; On-site; GBP 21,000 - 32,000; Full time

Job summary

New River Health is recruiting a Practice Administrator to support two GP surgeries with day-to-day administration and operations. The role includes monitoring performance, producing monthly QOF/ECF/DES reports, handling payroll, stock control and NHS submissions, and supporting staff payroll and pensions.

You will work with GP partners, an Operations Manager and Reception Supervisor, using SystmOne or similar systems to analyse data and ensure accurate coding and reporting across the practice.

Qualifications

• Strong organisation skills and ability to prioritise tasks in a busy environment.

Responsibilities

• Overseeing and resolving operational issues and delegated responsibilities, including patient registrations.
• Monitoring and evaluating practice performance with the Operations Manager and Reception Supervisor, and identifying ways to improve against key targets.
• Producing monthly QOF, ECF and DES reports for practice leads.
• Supporting GP partners to plan, develop and implement service improvements.
• Ensuring patient recall processes are implemented effectively by the administrative team.
• Using clinical software to search, extract, validate and analyse patient and statistical data.
• Ensuring read codes are accurately and consistently applied across patient records.
• Preparing and submitting monthly CQRS and Edec, the annual DSPT toolkit and annual KO41b data.
• Managing the ordering of supplies, equipment, office furniture and stationery, and maintaining stock levels.
• Raising invoices and supporting financial administration via Xero, and overseeing the daily petty cash system with the Reception Supervisor.
• Preparing staff payroll monthly and administering staff NHS pensions.
• Facilitating communication across the practice team and promoting teamwork, motivation and a positive working environment.

Skills

Strong organisation

Education

GCSE level or equivalent

Tools

SystmOne

Job description

This Practice Administrator post sits across two surgeries run by New River Health, Church Street Surgery and Castlegate Surgery, serving around 17,500 patients. The role covers day-to-day administration and operational management, including monitoring practice performance, producing monthly QOF, ECF and DES reports, and handling payroll, stock and NHS submissions. It is a teaching and training practice, with the post holder working alongside GP partners, the Operations Manager and Reception Supervisor. Experience with a clinical system such as SystmOne is desirable rather than essential.

What the job involves

• Overseeing and resolving operational issues and delegated responsibilities, including patient registrations
• Monitoring and evaluating practice performance with the Operations Manager and Reception Supervisor, and identifying ways to improve against key targets
• Producing monthly QOF, ECF and DES reports for practice leads
• Supporting GP partners to plan, develop and implement service improvements
• Ensuring patient recall processes are implemented effectively by the administrative team
• Using clinical software to search, extract, validate and analyse patient and statistical data
• Ensuring read codes are accurately and consistently applied across patient records
• Preparing and submitting monthly CQRS and Edec, the annual DSPT toolkit and annual KO41b data
• Managing the ordering of supplies, equipment, office furniture and stationery, and maintaining stock levels
• Raising invoices and supporting financial administration via Xero, and overseeing the daily petty cash system with the Reception Supervisor
• Preparing staff payroll monthly and administering staff NHS pensions
• Facilitating communication across the practice team and promoting teamwork, motivation and a positive working environment

Qualifications

• Educated to GCSE level or equivalent

Skills & knowledge

• Strong organisation skills and ability to prioritise tasks in a busy environment

Nice to have

• GCSE Mathematics and English at grade C or above
• Experience using SystmOne or another clinical system
• Knowledge of GP practice procedures
• Excellent IT skills and confidence using digital systems