Business Support Assistant

The Methodist Church in Britain; Sheffield; On-site; GBP 12,000 - 18,000; Part time

Job summary

Meadowgreen Health Centre is seeking a part-time secretarial/administrative professional to support clinicians and managers across two sites. The role focuses on referrals, patient queries, and creating accurate clinical correspondence while handling NHS and private reports and invoices.

The post emphasizes confidentiality, GDPR, and proficiency in Outlook, with a team-oriented environment and flexible workload management at a GP practice.

Qualifications

• GCSE level 4 in maths and English or equivalent.
• Excellent written and verbal communication.
• Strong IT literacy and ability to use Office applications.
• Excellent organisational skills and prioritisation.
• Effective time management and meeting deadlines.
• Professional, clear and polite telephone manner.
• High accuracy and attention to detail.
• Maintaining confidentiality and GDPR compliance.
• Willingness to work both independently and as part of a team.
• Experience with medical terminology is advantageous.

Responsibilities

• Process referrals to secondary care and other providers, including email and ERS referrals, and follow up non-appointed patients.
• Deal with patient queries in person, by telephone and by email.
• Answer and action enquiries from GPs, nurses and the practice team via electronic systems and email.
• Produce accurate clinical correspondence, reports and documentation.
• Process NHS and private reports, including insurance medical examination forms.
• Process non-NHS work such as subject access requests, solicitor requests and DVLA forms, logging charges.
• Scan, upload and file patient-related documents within electronic records.
• Monitor and process incoming emails and documents and action workloads within agreed timescales.

Skills

Strong communication

IT literacy

Organisation

Time management

Telephone manner

Attention to detail

Education

GCSE level 4 in maths and English

Tools

Microsoft Word

Microsoft Excel

Outlook

SystmOne

Job description

A 25-hour secretarial and administrative post in the Business Support Team at Meadowgreen Health Centre, a GP practice with two sites and a large clinical team. The work centres on supporting doctors, nurses and managers, handling patient referrals to secondary care, answering calls and emails, and producing clinical correspondence. The role also covers non-NHS work such as insurance and private medical reports, which means keeping accurate records and charges. Email is a large part of the job, so confidence in Outlook matters.

What the job involves

• Process referrals to secondary care and other providers, including email and ERS referrals, and follow up non-appointed patients
• Deal with patient queries in person, by telephone and by email
• Answer and action enquiries from GPs, nurses and the practice team via electronic systems and email
• Produce accurate clinical correspondence, reports and documentation
• Process NHS and private reports, including insurance medical examination forms
• Process non-NHS work such as subject access requests, solicitor requests and DVLA forms, raising invoices and logging charges
• Scan, upload and file patient-related documents within electronic records
• Monitor and process incoming emails and documents
• Monitor and action administration worklists within agreed timescales
• Prioritise workload to meet deadlines and service requirements
• Cover colleagues during annual leave, sickness and other planned absences
• Maintain templates, contact files, letterheads and referral pathways

What’s required

Qualifications

• GCSE level 4 or equivalent in maths and English

Skills & knowledge

• Excellent written and verbal communication
• IT literacy
• Excellent organisational skills and the ability to prioritise a busy workload
• Effective time management and meeting deadlines
• Professional, clear and polite telephone manner
• High accuracy and attention to detail

Other

• Maintaining confidentiality and complying with GDPR and information governance
• Working independently and as part of a team
• Strong problem-solving and analytical skills
• Following policies, procedures and clinical protocols
• Flexible approach to changing workloads and priorities
• Remaining calm and professional under pressure

Nice to have

• Experience in a GP practice or healthcare setting
• Experience using SystmOne
• Proficiency in Microsoft Office, including Word, Excel and Outlook
• Knowledge of medical terminology
• Touch-typing and audio and copy typing skills