IT Systems Administrator

The Methodist Church in Britain; Birmingham; On-site; GBP 28,000 - 38,000; Full time

Job summary

Tower Hill Partnership Medical Practice seeks an IT Systems Administrator for a one-year maternity cover. The role centers on running the practice's IT systems, patient data searches, reporting, and clinical system administration.

It also covers some clinical admin tasks, including coding, scanning, prescriptions, recalls, and liaising with external IT providers. Strong healthcare IT experience is essential.

Qualifications

• Good standard of education, including GCSE Maths and English at grade C or above, or Functional Skills Level 2 in both.
• Experience of working in a healthcare setting.
• Experience with MS Server and Windows desktop operating systems.
• Experience with SAN technology, anti-virus products, network infrastructure appliances and firewalls.
• Experience with accounting and payroll software packages.
• Experience of establishing effective office administrative systems.

Responsibilities

• Lead patient searches and reporting data.
• Administer databases, clinical systems and user accounts.
• Run data quality processes and housekeeping.
• Manage system upgrades and the general running of the practice's IT systems.
• Maintain the IT infrastructure.
• Manage user access and permissions.
• Troubleshoot hardware, software and clinical system issues.
• Respond to IT support requests and upscale issues as needed.
• Liaise with external IT providers and suppliers.
• Provide support and training to staff on practice systems and processes.
• Cover the IT Access Lead during absence: manage appointments, clinics, appointment books and clinical system templates and configurations.
• Code and scan patient information, process prescriptions under agreed protocols, file lab results, liaise with the nursing team, contact patients for immunisation and recalls, and book appointments.

Skills

Healthcare IT experience

Data integrity

Problem-solving

Staff training

Education

GCSE Maths & English (C or Functional Skills 2)

Tools

MS Server

Windows Desktop OS

SAN technology

Firewall appliances

Antivirus software

Payroll software

Job description

This is a one-year maternity cover post as IT Systems Administrator at Tower Hill Partnership Medical Practice, a 5-partner GP practice of about 18,300 patients. The core is running the practice's IT systems: patient searches and reporting, clinical system and user account administration, data quality, housekeeping and supplier liaison. The full-time post also covers some clinical administration, including coding, scanning, prescriptions and recalls. Healthcare experience and GCSE or Functional Skills in maths and English are required.

What the job involves

• Lead patient searches and reporting data
• Administer databases, clinical systems and user accounts
• Run data quality processes and housekeeping
• Manage system upgrades and the general running of the practice's IT systems
• Maintain the IT infrastructure
• Manage user access and permissions
• Troubleshoot hardware, software and clinical system issues
• Respond to IT support requests and upscale issues as needed
• Liaise with external IT providers and suppliers
• Provide support and training to staff on practice systems and processes
• Cover the IT Access Lead during absence: manage appointments, clinics, appointment books and clinical system templates and configurations
• Code and scan patient information, process prescriptions under agreed protocols, file lab results, liaise with the nursing team, contact patients for immunisation and recalls, and book appointments

Qualifications

• Good standard of education, including GCSE Maths and English at grade C or above, or Functional Skills Level 2 in both

Experience

• Experience of working in a healthcare setting
• Experience with MS Server and Windows desktop operating systems
• Experience with SAN technology, anti-virus products, network infrastructure appliances and firewalls
• Experience with accounting and payroll software packages
• Experience of establishing effective office administrative systems

Nice to have

• Further or higher education in IT or a related subject
• Excellent communication skills
• In-depth knowledge of MS Office applications
• Problem-solving ability, with accurate information processing and data interpretation
• Ability to use own initiative, discretion and sensitivity