Administrator

The Methodist Church in Britain; Nottingham; On-site; GBP 19,000 - 23,000; Full time

Job summary

St Luke's Primary Care Centre is seeking an administrator to join the practice team. The role focuses on maintaining patient records, coding, processing documents and handling post and correspondence within a GP environment.

You will work 37.5 hours over five days (8.30am–5.30pm) and receive SystmOne training on joining. Applicants need GCSE English and Maths (A–C) and at least a year in administration, preferably in a medical setting.

Qualifications

• GCSE English and Maths at grades A to C.
• At least 1 year in administration, preferably in a medical environment.

Responsibilities

• Maintain patient records and file in strict alphabetical order.
• Process and scan documents and electronic letters.
• Handle post, emails and patient correspondence.
• Register new patients and provide cover to the secretarial team.
• Provide customer service and protect patient confidentiality.

Skills

IT Skills

Communication Skills

Organisation

Teamwork

Independent Working

Education

GCSE English & Maths A-C

Tools

SystmOne

Read Coding

Job description

An administrator role within the practice team at St Luke's Primary Care Centre, a GP practice. The work centres on maintaining patient records, medical coding, processing documents and handling post, email and patient correspondence. The post is 37.5 hours over five days, between 8.30am and 5.30pm, and SystmOne training is given to the successful candidate. Applicants need GCSE English and Maths at grades A to C and at least a year in administration, preferably in a medical environment.

What the job involves

• Maintain medical records: retrieve and re-file in strict alphabetical order, file correspondence, reports and results correctly, summarise records, and keep records tidy and labelled
• Support cytology, pathology results and immunisation recalls, keeping practice records up to date
• Read code information into patient records and code in a healthcare setting
• Process and scan documents, including electronic letters
• Handle incoming and outgoing post and emails, including patient and hospital correspondence
• Respond to requests for copies of records from patients and solicitors, and prepare medical reports for insurance companies
• Register new patients
• Provide cover and support to the secretarial team
• Provide customer service and communicate effectively with patients, carers and colleagues, respecting their privacy, dignity and beliefs
• Carry out patient deductions
• Keep patient, colleague and practice information strictly confidential
• Follow health, safety, infection control and practice policies, complete annual infection control training, and take part in reviews and audit

Qualifications

• GCSE English and Maths at grades A to C

Experience

• At least 1 year in administration, preferably in a medical environment

Skills & knowledge

• Excellent IT skills, including Word, Excel and Outlook
• Excellent verbal and written communication
• Excellent organisation, managing workload and prioritising effectively
• Excellent interpersonal skills and effective team working at all levels
• Working independently using own initiative

Nice to have

• Experience of SystmOne, though training is given
• Knowledge of how a GP practice functions
• Knowledge of Read Coding
• Experience of AI software in a medical setting