Administrator

The Methodist Church in Britain; King's Lynn; On-site; GBP 12,000 - 17,000; Part time

Job summary

Grimston Medical Centre in King's Lynn seeks a part-time receptionist/administrator to be the first point of contact for patients by phone, in person and online. The role includes booking appointments, processing registrations and supporting recalls, with tasks such as scanning letters and handling post.

Strong communication, strict confidentiality and Microsoft Office experience are essential. 9.75 hours per week gives steady, flexible duties within a small GP practice.

Qualifications

• GCSE English and Maths at A–C level.
• Experience of Microsoft Office software.
• Strong communication skills with strict confidentiality.
• Ability to work without direct supervision.

Responsibilities

• Being the initial point of contact for patients by telephone, face to face or online.
• Booking appointments for a range of appointment types.
• Relaying messages to patients by a range of methods.
• Updating rotas and clinics on the clinical system.
• Processing new patient registrations.
• Scanning clinical letters and patient documentation and attaching to records.
• Transferring and processing medical records.
• Supporting patient recalls and appointments for blood tests and chronic disease clinics.
• Signposting patients to relevant services.
• Dealing with general enquiries.
• Supporting administrative work for vaccination campaigns.
• Franking outgoing post

Skills

Excellent interpersonal &communication

Confidentiality discipline

Sound judgement

Resourcefulness

Work without supervision

Team player / multi-skilled

Initiative

Education

GCSE English & Maths A–C

Tools

Microsoft Office

Job description

This is a reception and administrative post at Grimston Medical Centre, a small GP practice serving around 5,300 patients. The role centres on being the first point of contact for patients by phone, in person and online, along with booking appointments, scanning clinical letters, processing new registrations and supporting recalls. It is part-time at 9.75 hours a week, covering set Tuesday morning and Wednesday afternoon sessions. Candidates need strong communication skills, confidentiality discipline and Microsoft Office experience.

What the job involves

• Being the initial point of contact for patients by telephone, face to face or online
• Booking appointments for a range of appointment types
• Relaying messages to patients by a range of methods
• Updating rotas and clinics on the clinical system
• Processing new patient registrations
• Scanning clinical letters and patient documentation and attaching them to the correct records
• Transferring and processing medical records
• Supporting patient recalls and appointments for blood tests and chronic disease clinics
• Signposting patients to relevant services
• Dealing with general enquiries
• Supporting administrative work for vaccination campaigns
• Franking outgoing post

Qualifications

• GCSE grade A to C in English and Maths

Experience

• Experience of Microsoft Office software

Skills & knowledge

• Excellent interpersonal and communication skills
• Understanding of and adherence to strict confidentiality
• Sound judgement, resourcefulness and common sense
• Ability to work without direct supervision and set own workload priorities
• Ability to work as part of an integrated, multi-skilled team
• Ability to use own initiative

Other

• Smart, polite and confident manner
• Pleasant and articulate
• Able to work under pressure
• Able to work in a changing environment
• Able to use own initiative

Nice to have

• Experience of working in a GP practice
• Experience of using SystmOne