Reception Administrator

The Methodist Church in Britain; Birchfield; On-site; GBP 20,000 - 26,000; Full time

Job summary

Dr Singh's Surgery in the United Kingdom seeks a proactive Receptionist to welcome patients, answer calls, and signpost using triage protocols. The role involves booking appointments on SystemOne, handling prescriptions, and supporting busy periods alongside GPs and nurses.

You will manage patient flow, maintain accurate records, and handle confidential information in line with data protection rules. Experience in GP settings and with SystemOne is desirable.

Qualifications

• Experience of GP practice desirable.
• Experience using SystemOne desirable.

Responsibilities

• Welcome patients and visitors professionally, face to face and by phone
• Answer calls and enquiries, signposting patients using triage protocols
• Book, amend and cancel appointments accurately on SystemOne
• Monitor patient flow into consulting rooms and inform clinicians of delays
• Process repeat prescription requests and escalate issues to clinicians
• Handle clinical messages, results queries and document scanning
• Register new and temporary patients and update demographic details
• Maintain accurate patient records and data entry on SystemOne
• Handle confidential patient information under data protection rules and practice policies
• Manage incoming and outgoing correspondence, emails and administrative tasks
• Liaise with GPs, nurses and the wider practice team, and help colleagues in busy periods
• Support seasonal clinics such as flu clinics

Skills

Excellent communication

Organisational skills

Caring & professional

Fast-paced environment

Tools

SystemOne

Job description

Reception post at Dr Singh's Surgery, a family-run GP practice that works within Central Health Partnership PCN. The front-desk work covers greeting patients, answering calls and signposting them using triage protocols, booking and amending appointments, and handling repeat prescriptions and clinical messages. The post is busy and fast-paced, with registering patients, monitoring patient flow to consulting rooms and supporting seasonal flu clinics among its tasks. Experience of a GP practice and of SystemOne is desirable rather than essential.

What the job involves

• Welcome patients and visitors professionally, face to face and by phone
• Answer calls and enquiries, signposting patients using triage protocols and handling difficult situations calmly
• Book, amend and cancel appointments accurately on SystemOne
• Monitor patient flow into consulting rooms and inform clinicians of delays
• Process repeat prescription requests and escalte issues to clinicians
• Handle clinical messages, results queries and document scanning
• Register new and temporary patients and update demographic details
• Maintain accurate patient records and data entry on SystemOne
• Handle confidential patient information under data protection rules and practice policies
• Manage incoming and outgoing correspondence, emails and administrative tasks
• Support seasonal clinics such as flu clinics
• Liaise with GPs, nurses and the wider practice team, and help colleagues in busy periods

Skills & knowledge

• Excellent communication skills
• Strong organisational skills
• Caring and professional approach
• Working effectively in a fast-paced environment

Nice to have

• Experience of working in a GP practice
• Experience using SystemOne clinical software