Business Support Administrator CPMS

The Methodist Church in Britain; England; Vor Ort; GBP 24.000 - 29.000; Vollzeit

Benefits dieser Stelle

Flexible working requests

Zusammenfassung

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is seeking a meticulous Business Support Administrator to help keep paediatric clinics running. You will manage appointment bookings, draft and format letters, and maintain accurate SystmOne records, while working with paediatricians and external agencies.

The role requires strong typing, proofreading, and IT skills, with the ability to meet tight deadlines and handle sensitive information.

Qualifikationen

• Good general education including GCSE English grade 4/C or equivalent.
• NVQ level 3 or equivalent experience.
• Office/administration experience and ability to work under pressure.

Aufgaben

• Proof-read and format clinical letters, assessments and reports, flagging queries.
• Manage appointment bookings and send appointment letters in line with Trust guidelines and targets.
• Enter and maintain data on SystmOne, including referrals, scanning and uploading information.
• Process emails in Outlook and nhs.net, prioritising urgent items and handling sensitive queries.
• Ensure smooth running of paediatric clinics, working with paediatricians and outside agencies.
• Attend team meetings and take minutes when asked.
• Provide cover and support during absence for core admin functions.
• Guide and train Band 2 and new staff as required.
• Maintain office policies and help develop them.
• Support Admin Supervisor to set up and review administration systems and processes.

Kenntnisse

Typing & proofreading

Numeric skills

Microsoft Excel

Microsoft Word

Outlook

Attention to detail

Communication skills

Telephone manner

Ausbildung

GCSE English (4/C or equivalent)

NVQ Level 3 or equivalent

Tools

SystmOne

e-Referrals Service

Hospital procedures

Jobbeschreibung

This Business Support Administrator post sits in the Community Paediatric Medical Service at Hampshire and Isle of Wight Healthcare NHS Foundation Trust. It centres on keeping paediatric clinics running, managing appointment bookings and letters, and keeping SystmOne records accurate. The post sits in a skill-mixed team and involves close work with paediatricians and outside agencies. Proof-reading, data entry and working to strict deadlines are central, with SystmOne knowledge an advantage.

What the job involves

• Proof-read and format clinical letters, assessments and reports, flagging queries
• Manage appointment bookings and send appointment letters in line with Trust guidelines and targets
• Enter and maintain data on SystmOne, including referrals, scanning and uploading information, taking responsibility for data quality
• Process emails in Outlook and nhs.net, prioritising urgent and important items and handling sensitive queries
• Ensure the smooth running of paediatric clinics, working with paediatricians, healthcare professionals and outside agencies
• Attend team meetings, complete actions by due dates and take minutes when asked
• Provide cover and support during absence for core admin functions
• Guide and train Band 2 and new staff as required
• Maintain office policies and procedures and help develop them
• Support the Admin Supervisor to set up and review administration systems and processes

What's required

Qualifications

• Good general education, including GCSE English grade 4/C or equivalent
• NVQ level 3 or equivalent experience

Experience

• Office, administration or secretarial experience
• Working to strict deadlines
• Data input
• Working without direct supervision and under pressure

Skills & knowledge

• Excellent typing, keyboard and proof-reading skills
• Numeric skills
• Proven IT skills, including Microsoft Excel, Word and Outlook
• Excellent attention to detail
• Strong communication skills
• Excellent telephone manner

Other

• Good time management
• Customer focus
• Self-motivated with a positive attitude and willingness to learn
• Able to work in a team and independently

Nice to have

• ECDL or equivalent
• Knowledge of SystmOne
• Knowledge of the e-Referrals Service
• Knowledge of hospital or clinic procedures and systems
• Medical terminology

What's offered

• Flexible working requests can be discussed as part of the interview process