Workflow and Quality Assurance Account Handler

Marsh McLennan; Norwich; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading global insurance broker in Norwich seeks a Workflow and Quality Assurance Account Handler to support the CMF Europe team. This hybrid role involves coordinating business flows, preparing contracts, and ensuring quality compliance. The ideal candidate will have a strong attention to detail, organizational skills, and effective communication abilities. You will work approximately three days a week in the office, contributing to servicing multinational insurance risks while being part of an inclusive and diverse work culture.

Benefits

Professional development opportunities

Vibrant and inclusive culture

Qualifications

• Strong attention to detail with a methodical and conscientious approach.
• Planning and organisational skills are essential.
• Excellent written and verbal communication skills are required.

Responsibilities

• Coordinate and monitor the flow of business from CMF Zurich / Liechtenstein / Nordics into Operations.
• Prepare Market Reform Contracts and Endorsements using templates.
• Take responsibility for Quality Assurance checking.

Skills

Attention to detail

Planning and organisation

Excellent communication

Ability to work under pressure

Solid numeracy skills

Tools

Accounting Software

Job description

Overview

Company : Marsh

Join the Facultative team as a Workflow and Quality Assurance Account Handler supporting the CMF Europe team. CMF is the unified facultative reinsurance business in Europe created by the merger of the facultative operations of Marsh and Guy Carpenter in October 2024. This role is based in Norwich and is a hybrid role requiring at least three days per week in the office.

What you can expect

• Fantastic opportunity to provide support to existing CMF Switzerland / Liechtenstein and Nordics based colleagues in servicing complex major multi-national risks and a multi product line portfolio of business
• The successful candidate will contribute towards and/or meet internal targets in respect of error reduction quality checking & processing in relation to all CMF product lines.

Responsibilities

• Coordinate and monitor the flow of business from CMF Zurich / Liechtenstein / Nordics into Operations
• Prepare Market Reform Contracts and Endorsements (MRCs and MRCEs) using our document templates and adapt these based on information received from our clients and input from the broking team
• Calculate applicable taxes using our tax tool
• Arrange for new clients to be set-up on our systems
• Take responsibility for Quality Assurance checking in relation to procedures compliance standards FCA and other regulatory body guidelines
• Take effective control and management of internal targets in respect of: Workflow Contract Certainty Premium Warranties Payments MRCE Workflow Late Signings
• Monitor and track MRCE documents
• Manage the broking of MRCEs / alterations identified within the de-broke / tidy process
• Review and respond to queries emanating from internal colleagues, markets and clients
• Be part of a technical centre of excellence for CMF consistently delivering quality professional advice to clients, colleagues and markets

What you need to have

• Strong attention to detail with a methodical and conscientious approach
• Planning and organisational skills
• Excellent written and verbal communication skills
• Ability to work under pressure
• Quick to take on-board new information which is technical in nature
• Ability to cope with cyclical nature of the business
• Solid numeracy skills

What makes you stand out

• Previous Insurance experience
• Experience within a similar role

Why join our team

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities as well as benefits and rewards to enhance your well-being.

Marsh a business of Marsh McLennan (NYSE: MMC) is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk strategy and people advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information visit or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments please contact us at

Marsh McLennan is committed to hybrid work which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.

Key Skills

Accounting Software, Time Management, Accounts Administration, Accounts Receivable, Accounts Reconciliation, Administrative Skill, Leadership skills, Accounting & Finance, Accounts Management, Communication, Analysis Skills, Relationship Management, Team Player Spirit, Budgeting Skills, Accounts Payable

Employment Type : Full-Time

Experience : years

Vacancy : 1