Work Coach: Help People Find Work with Universal Credit

Government Recruitment Service; Mexborough; On-site; GBP 29,000 - 35,000; Full time

Job summary

The Department for Work and Pensions (DWP) operates welfare, pensions and child maintenance policy, and the Work Coach role is designed to help claimants move into sustainable work. The post involves face-to-face, digital and telephone support on-site within the DWP estate, with a focus on Universal Credit and related benefits.

You will assist customers, building confidence and providing tailored coaching to help them access local job opportunities and partners who offer additional support.

Responsibilities

• Providing support to customers claiming Universal Credit, Employment and Support Allowance, Jobseekers Allowance and Income Support.
• Offering quality advice to customers about job search actions, supporting them to job search effectively in a largely digital world, and matching to suitable vacancies.
• Meeting your legal duty to comply with the Equality Act 2010 and making sure your customers get the additional support and advice to help them access our services.
• Building positive relationships with customers that encourages, motivates, and builds trust.
• Developing an in-depth knowledge of local employment opportunities and the support our service partners offer.
• Making timely decisions, based on customer needs, and referring them to appropriate help and support.
• Be accountable for performance and management of your caseload.

Job description

The Department for Work and Pensions (DWP) operates welfare, pensions and child maintenance policy, and the Work Coach role is designed to help claimants move into sustainable work. The post involves face-to-face, digital and telephone support on-site within the DWP estate, with a focus on Universal Credit and related benefits.

You will assist customers, building confidence and providing tailored coaching to help them access local job opportunities and partners who offer additional support.