Work Coach: Help People Find Jobs & Progress

Department for Work and Pensions (DWP); Tees Valley; On-site; GBP 24,000 - 32,000; Full time

Job summary

The Department for Work and Pensions (DWP) is the UK’s largest public service department, delivering welfare, pensions and child maintenance policy. Work Coach roles are office-based with a supportive team environment and face-to-face customer support each day.

We encourage you to consider attendance at the workplace when applying. The Work Coach role is rewarding, varied and complex, dealing with different customers and their support needs daily.

Qualifications

• Providing support to customers claiming Universal Credit, ESA, Jobseekers Allowance and Income Support.
• Offering quality advice on job search actions and matching to suitable vacancies.
• Meeting legal duty to comply with the Equality Act 2010 and providing additional support.
• Building positive relationships with customers that encourage, motivate and build trust.
• Developing knowledge of local employment opportunities and service partners.
• Making timely decisions based on customer needs and referring to appropriate help.
• Being accountable for performance and management of your caseload.

Responsibilities

• Provide face-to-face customer support and guidance on benefits and job searching.
• Advise customers on eligibility rules and next steps for financial support.
• Collaborate with colleagues and partners to connect customers with opportunities.
• Maintain accurate case records and track progress toward outcomes.

Job description

The Department for Work and Pensions (DWP) is the UK’s largest public service department, delivering welfare, pensions and child maintenance policy. Work Coach roles are office-based with a supportive team environment and face-to-face customer support each day.

We encourage you to consider attendance at the workplace when applying. The Work Coach role is rewarding, varied and complex, dealing with different customers and their support needs daily.