Work Coach: Guide People to Work & Independence

Department for Work and Pensions (DWP); Wakefield; On-site; GBP 24,000 - 28,000; Full time

Job summary

Department for Work and Pensions (DWP) is recruiting a Work Coach to help customers progress towards employment. The role involves on-site work in the DWP estate with a mix of face-to-face, digital and telephone contact to provide tailored support and guidance on benefits and job searches.

Candidates should be customer-focused, empathetic and capable of building trust while managing a caseload. Travel between locations may be required, and sponsorship is not guaranteed for visa routes.

Responsibilities

• Providing support to customers claiming Universal Credit, Employment and Support Allowance, Jobseekers Allowance and Income Support.
• Offering quality advice to customers about job search actions, supporting them to job search effectively in a largely digital world, and matching to suitable vacancies.
• Meeting your legal duty to comply with the Equality Act 2010 and making sure your customers get the additional support and advice to help them access our services.
• Building positive relationships with customers that encourages, motivates, and builds trust.
• Developing an in-depth knowledge of local employment opportunities and the support our service partners offer.
• Making timely decisions, based on customer needs, and referring them to appropriate help and support.
• Be accountable for performance and management of your caseload.

Job description

Department for Work and Pensions (DWP) is recruiting a Work Coach to help customers progress towards employment. The role involves on-site work in the DWP estate with a mix of face-to-face, digital and telephone contact to provide tailored support and guidance on benefits and job searches.

Candidates should be customer-focused, empathetic and capable of building trust while managing a caseload. Travel between locations may be required, and sponsorship is not guaranteed for visa routes.