Work Coach: Empower Job Seekers to Thrive

Department for Work and Pensions (DWP); Todmorden; On-site; GBP 23,000 - 29,000; Full time

Job summary

The Department for Work and Pensions (DWP) is recruiting a Work Coach to help customers make progress toward work, across various locations in the UK. You will work face-to-face, digitally and by phone, delivering tailored support to claimants and jobseekers.

Role focuses on providing practical guidance, applying the Equality Act, and partnering with employers and service colleagues to connect people with opportunities.

Qualifications

• Experience in advising job seekers and guiding them toward suitable opportunities.
• Ability to work with digital tools and online job-search resources.
• Strong interpersonal skills and empathy to support diverse customers.

Responsibilities

• Provide face-to-face, digital and telephone support to job seekers.
• Offer quality job-search advice and match candidates to vacancies.
• Explain eligibility rules and available welfare/work support with clarity and empathy.
• Build positive relationships with customers to encourage progress and trust.
• Develop knowledge of local employment opportunities and partner services.
• Make timely decisions on customer needs and refer to appropriate help.

Skills

Customer service

Communication

Digital literacy

Job description

The Department for Work and Pensions (DWP) is recruiting a Work Coach to help customers make progress toward work, across various locations in the UK. You will work face-to-face, digitally and by phone, delivering tailored support to claimants and jobseekers.

Role focuses on providing practical guidance, applying the Equality Act, and partnering with employers and service colleagues to connect people with opportunities.