Work Coach: Transform Lives Through Employment

Department for Work and Pensions (DWP); Scarborough; On-site; GBP 26,000 - 32,000; Full time

Job summary

The Department for Work and Pensions (DWP) is recruiting Work Coaches to assist claimants in securing sustainable work. Roles are on site in the DWP estate, with a focus on providing tailored support and guidance to customers navigating welfare and employment services.

You will deliver practical advice, act with empathy, and use a customer-centric approach to help people progress into and sustain employment within a largely digital environment.

Responsibilities

• Providing support to customers claiming Universal Credit, Employment and Support Allowance, Jobseekers Allowance and Income Support.
• Offering quality advice to customers about job search actions, supporting them to job search effectively in a largely digital world, and matching to suitable vacancies.
• Meeting your legal duty to comply with the Equality Act 2010 and making sure your customers get the additional support and advice to help them access our services.
• Building positive relationships with customers that encourages, motivates, and builds trust.
• Developing an in-depth knowledge of local employment opportunities and the support our service partners offer.
• Making timely decisions, based on customer needs, and referring them to appropriate help and support.
• Be accountable for performance and management of your caseload.

Job description

The Department for Work and Pensions (DWP) is recruiting Work Coaches to assist claimants in securing sustainable work. Roles are on site in the DWP estate, with a focus on providing tailored support and guidance to customers navigating welfare and employment services.

You will deliver practical advice, act with empathy, and use a customer-centric approach to help people progress into and sustain employment within a largely digital environment.