Work Coach

Department for Work and Pensions (DWP); Tees Valley; On-site; GBP 24,000 - 32,000; Full time

Job summary

The Department for Work and Pensions (DWP) is the UK’s largest public service department, delivering welfare, pensions and child maintenance policy. Work Coach roles are office-based with a supportive team environment and face-to-face customer support each day.

We encourage you to consider attendance at the workplace when applying. The Work Coach role is rewarding, varied and complex, dealing with different customers and their support needs daily.

Qualifications

• Providing support to customers claiming Universal Credit, ESA, Jobseekers Allowance and Income Support.
• Offering quality advice on job search actions and matching to suitable vacancies.
• Meeting legal duty to comply with the Equality Act 2010 and providing additional support.
• Building positive relationships with customers that encourage, motivate and build trust.
• Developing knowledge of local employment opportunities and service partners.
• Making timely decisions based on customer needs and referring to appropriate help.
• Being accountable for performance and management of your caseload.

Responsibilities

• Provide face-to-face customer support and guidance on benefits and job searching.
• Advise customers on eligibility rules and next steps for financial support.
• Collaborate with colleagues and partners to connect customers with opportunities.
• Maintain accurate case records and track progress toward outcomes.

Job description

This campaign has 7 roles available across Cumbria & Tees District. Work Coach roles are office-based, offering a supportive team environment where you'll collaborate closely with colleagues and make a real difference through face-to-face customer support each day. We encourage you to consider your ability to attend the workplace regularly when applying. If you are successful and receive an offer, we will aim to agree a reasonable start date that works for you; however, candidates who are unable to take up the role within an appropriate timeframe may be withdrawn from the campaign. Please note that these vacancies are not currently eligible for new applications for Visa Sponsorship on the Skilled Worker route, for any candidates who do not currently have permission to be in the UK as a Skilled Worker where they were sponsored before 4 April 2024, even if relying on tradeable points (including the new entrant tradeable points option) as they are not included in the published Immigration Salary List. This information is offered as guidance only, and we recommend that applicants seek specialist advice on their eligibility for Visa Sponsorship (if applicable) when considering whether to apply for any role. About the Job The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy. We are the UK's biggest public service department and administer the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers. DWP is committed to being an equal opportunities employer and we aspire to being the most inclusive employer in the United Kingdom. The Work Coach role is rewarding, varied and complex and no two days will be the same as you will be dealing with different customers face to face and their specific support needs each day. If you're looking for a career that makes a clear and positive difference to people's lives, then a DWP Executive Officer role may be an ideal for you! About us - Department for Work and Pensions GOV.UK As a Work Coach you hold a vital role in the Department, helping individuals and their families towards financial independence through work and enabling them to claim the support they need as they progress. Work Coaches are customer-focused, dedicated individuals and are able to deliver exceptional service with empathy and compassion to people who need their support. As a Work Coach, you will use sound judgement to help people through some difficult, challenging times in their lives, and your tailored coaching can make a huge difference to their ability to find, stay in, and progress in a job. If you're looking for a job that makes a clear difference to people's lives, a Work Coach role in DWP could be just what you are looking for., The Work Coach role is wide-ranging and diverse. You will be working with customers, employers and colleagues through a combination of face to face, digital and telephone contact on a daily basis. Some of the main activities are set out below:

• Providing support to customers claiming Universal Credit, Employment and Support Allowance, Jobseekers Allowance and Income Support.
• Offering quality advice to customers about job search actions, supporting them to job search effectively in a largely digital world, and matching to suitable vacancies.
• Meeting your legal duty to comply with the Equality Act 2010 and making sure your customers get the additional support and advice to help them access our services.
• Building positive relationships with customers that encourages, motivates, and builds trust.
• Developing an in-depth knowledge of local employment opportunities and the support our service partners offer.
• Making timely decisions, based on customer needs, and referring them to appropriate help and support.
• Be accountable for performance and management of your caseload.