Work Coach: Transform Lives by Helping People Find Work

Government Recruitment Service; Wakefield; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Disability Confident employer

Job summary

Government Recruitment Service is recruiting for a Work Coach with the Department for Work and Pensions in Wakefield. You will support Universal Credit claimants, advise on job search actions, and connect customers to vacancies on site within the DWP estate.

You will work face-to-face and remotely in a digital world, comply with Equality Act 2010, and help customers access employment services. This public service role offers a permanent contract and the chance to make a real difference in

Responsibilities

• Providing support to customers claiming Universal Credit, Employment and Support Allowance, Jobseekers Allowance and Income Support.
• Offering quality advice to customers about job search actions, supporting them to job search effectively in a largely digital world, and matching to suitable vacancies.
• Meeting your legal duty to comply with the Equality Act 2010 and making sure your customers get the additional support and advice to help them access our services.
• Building positive relationships with customers that encourages, motivates, and builds trust.
• Developing an in‑depth knowledge of local employment opportunities and the support our service partners offer.
• Making timely decisions, based on customer needs, and referring them to appropriate help and support.
• Be accountable for performance and management of your caseload.

Job description

Government Recruitment Service is recruiting for a Work Coach with the Department for Work and Pensions in Wakefield. You will support Universal Credit claimants, advise on job search actions, and connect customers to vacancies on site within the DWP estate.

You will work face-to-face and remotely in a digital world, comply with Equality Act 2010, and help customers access employment services. This public service role offers a permanent contract and the chance to make a real difference in