Compassionate Work Coach: Empower Job Seekers to Thrive

Department for Work and Pensions (DWP); Scunthorpe; On-site; GBP 23,000 - 32,000; Full time

Job summary

The Department for Work and Pensions (DWP) is hiring Work Coaches to help customers move towards financial independence through work. The role involves face-to-face, digital and telephone support on-site within the DWP estate, guiding claimants through benefit entitlement and job-search actions.

You will work with customers, employers and colleagues to deliver high-quality service, adhering to the Equality Act and local employment opportunities. This is a rewarding role with real-world impact.

Responsibilities

• Providing support to customers claiming Universal Credit, Employment and Support Allowance, Jobseekers Allowance and Income Support.
• Offering quality advice to customers about job search actions, supporting them to job search effectively in a largely digital world, and matching to suitable vacancies.
• Meeting your legal duty to comply with the Equality Act 2010 and making sure your customers get the additional support and advice to help them access our services.
• Building positive relationships with customers that encourages, motivates, and builds trust.
• Developing an in-depth knowledge of local employment opportunities and the support our service partners offer.
• Making timely decisions, based on customer needs, and referring them to appropriate help and support.
• Be accountable for performance and management of your caseload.

Job description

The Department for Work and Pensions (DWP) is hiring Work Coaches to help customers move towards financial independence through work. The role involves face-to-face, digital and telephone support on-site within the DWP estate, guiding claimants through benefit entitlement and job-search actions.

You will work with customers, employers and colleagues to deliver high-quality service, adhering to the Equality Act and local employment opportunities. This is a rewarding role with real-world impact.