Work Co-ordinator

Challenge TRG; Preston; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading employment agency is seeking a full-time Work Co-ordinator in Preston. Key responsibilities include distributing logo requests, processing urgent inquiries, and providing administrative support to ensure the smooth operation of the team. The ideal candidate will possess strong communication skills, attention to detail, and proficiency in Microsoft Office applications. This role offers a pay rate of £12.60 per hour, along with opportunities for discounts through partner schemes.

Benefits

Discounted food access through Company Shop

Wagestream money management app

Qualifications

• Good communication skills both verbal and written are essential for this role.
• Attention to detail is required to maintain operational KPIs and reports.
• Proficiency in Microsoft Office applications is necessary for administration tasks.

Responsibilities

• Distribute logo requests and allocate to appropriate team members.
• Process urgent requests to avoid systemic misses.
• Handle customer complaints and escalate when necessary.
• Contact internal customers to minimize processing delays.
• Provide administration support to ensure smooth operations.
• Monitor departmental inspections and maintain SOPs.

Skills

Good communication skills

Problem solving skills

Attention to detail

Good telephone manner

Proficient with MS Word

Proficient with Excel

Proficient with Outlook

Good verbal and written English

Tools

Wilcom embroidery software

Job description

ctrg has an exciting opportunity to work as a Work Co-ordinator in Preston, PR2 9ZD.

Your Pay rate as full time work Co-ordinator :
£12.60

Typical working hours as a full time Work Co-ordinator :
5 days a week from 08:30 until 17:00

Key Responsibilities

• Distribute logo requests to Digitising Team members. Assessing requests in order to allocate to the most appropriate team member.
• Process urgent requests where these would be missed systemically.
• Identify any duplicate requests or emails and take relevant action.
• Identify and escalation any customer complaints to Team Leader.
• Proactively contact internal customers to reduce delays with order processing.
• Provide administration support to the Digitising and Customer Service teams to ensure the smooth operation of the processes.
• Ensure the operation key performance indicators (KPIs) are recorded promptly.
• Take a lead in monitoring and co-ordinating 5S and quality departmental inspections. Develop a plan to address any actions required.
• Maintain and report on the team's standard operation procedures (SOPs) and training matrix ensuring all data is up to date.
• Develop good working relationships with internal stakeholders to ensure good two-way communication.
• Maintain all Digitising daily and monthly reports.

Knowledge & Experience

• Good communication skills (verbal and written) and problem solving skills.
• Good telephone manner.
• Good verbal and written English.
• Proficient with MS Word, Excel and Outlook.
• Wilcom embroidery software training will be provided.
• Attention to detail.

Location

Preston, PR2 9ZD

ctrg has partnered up with the Company Shop, which will enable our staff and colleagues the opportunity to access their membership scheme free of charge. You can gain access to discounted food at up to 70% off the recommended retail price.

We are a Flexible Pay Employer that offers Wagestream. The money management app lets you choose when to get paid, put money aside each month, get discounts on your shopping, check your benefits entitlement, and much more.

We provide equal employment opportunities (EEO) in all our employment practices to all employees, temporary workers, and applicants for employment without regard to age, gender reassignment, married or civil partnership, pregnancy or maternity leave, disability, race including colour, nationality, ethnic or national origin, religion or belief, sex, and sexual orientation.

Apply now to become a full time Work Co-ordinator!

ctrg limited is acting as an employment business in relation to this vacancy.