Wine Store Sales Specialist & Concierge

Majestic; Nottingham; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Staff discount up to 20%

Career progression opportunities

Uniform provided

Retail Trust benefits

Job summary

Majestic Wine in Nottingham is seeking a dynamic Sales Assistant to support the store team, drive sales and deliver excellent customer service. The role requires evenings/weekends work, and driving a company van in addition to maintaining store presentation.

You will engage customers, promote wine ranges, and develop knowledge toward WSET level 2 while ensuring compliance and smooth daily operations.

Qualifications

• Excellent time-management, delegation and problem-solving skills.
• Ability to deliver exceptional customer experience and service.
• Self-motivated, able to work solo and within a team.
• Can-do attitude with a passion for solving problems.
• Adaptable and resilient to changing business demands.
• Excellent communication and time-management skills.
• Wine knowledge is beneficial; enthusiasm to learn WSET level 2.
• Hold a full UK manual driving licence for 12+ months with ≤6 penalty points.

Responsibilities

• Drive store performance by maximising sales opportunities and KPI delivery.
• Deliver market-leading customer service to foster loyalty and repeat business.
• Offer VIP concierge service, proactively updating customers on products and tastings.
• Share passion for wine by conveying product stories and range knowledge.
• Develop wine knowledge to support WSET qualification and confident selling.
• Maintain store appearance and side of store exterior and interior upkeep.
• Participate in all daily operational tasks including deliveries and stock merchandizing.
• Identify and implement improvements to optimise store operations.

Skills

Time management

Delegation

Problem solving

Customer experience

Teamwork

Can-do attitude

Adaptable

Communication

Wine knowledge

Full UK driving licence

WSET level 2 knowledge

Job description

Majestic Wine in Nottingham is seeking a dynamic Sales Assistant to support the store team, drive sales and deliver excellent customer service. The role requires evenings/weekends work, and driving a company van in addition to maintaining store presentation.

You will engage customers, promote wine ranges, and develop knowledge toward WSET level 2 while ensuring compliance and smooth daily operations.