Wine Retail Sales Driver – VIP Concierge Service

Majestic; Newark on Trent; Remote; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Up to 20% staff discount

Career development opportunities

Uniform provided

Retail Trust benefits

Job summary

Majestic Wine Group in Newark is seeking a dynamic Sales Assistant to support the store team, drive sales, and manage day-to-day operations with exceptional customer service. The role requires a flexible schedule, including evenings and weekends, and involves driving company vans with a full UK manual licence.

Salary is £26,436.80 per year. The position offers staff discounts, career development, uniform provision, and access to Retail Trust benefits.

Qualifications

• Excellent time-management, delegation and problem-solving skills.
• Deliver exceptional customer experience & service to every single customer.
• Self-motivated, able to thrive when working alone and as part of a team.
• A can-do attitude with a passion for seeing problems through to solutions.
• Adaptable and resilient to meet the ever-changing demands of our business.
• Excellent communication and time management skills.
• Wine knowledge is beneficial but passion to learn more is essential to pass level 2 WSET wine qualifications.
• Hold a full UK, manual transmission driving licence for at least 12 months with no more than 6 penalty points.

Responsibilities

• Drive store performance by maximising sales opportunities. Support your team on meeting and exceeding targets through focusing on KPI delivery.
• Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases.
• Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
• Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in-depth knowledge of our range.
• Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
• Take accountability and pride for the physical appearance and maintenance of your store both internally & externally
• Involvement in all operational tasks required for the day-day operational running a Majestic Wine store - from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities.
• Continuously identify opportunities to make improvements which will optimise the operational running of the store, feeding ideas back to your wider team so you can implement solutions together
• Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
• Be an example of Majestic’s Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate.
• As a key holder you understand the opening and closing compliance and are confident to operate the store without your management team.

Skills

Time management

Customer service

Self-motivation

Problem solving

Communication

Wine knowledge

Driving licence

Teamwork

WSET knowledge

Job description

Majestic Wine Group in Newark is seeking a dynamic Sales Assistant to support the store team, drive sales, and manage day-to-day operations with exceptional customer service. The role requires a flexible schedule, including evenings and weekends, and involves driving company vans with a full UK manual licence.

Salary is £26,436.80 per year. The position offers staff discounts, career development, uniform provision, and access to Retail Trust benefits.