Wine Shop Sales Assistant - VIP Concierge & Career Growth

Majestic Wines Warehouse Limited; Shrewsbury; On-site; GBP 14,000 - 21,000; Part time

Benefits offered by this job

Up to 20% staff discount

Career development opportunities

Uniform provided

Retail Trust access with benefits

Job summary

Majestic Wine Group is seeking a Sales Assistant in Shrewsbury to support the store team, drive sales and deliver exceptional customer service. The role involves opening and closing duties as a key holder, handling deliveries, merchandising stock, and engaging with customers to promote our wine range.

The position requires a full UK driving licence, availability for evenings and weekends, and a flexible, customer-focused mindset.

Qualifications

• Excellent time-management and problem-solving abilities.
• Ability to deliver exceptional customer experience and service.
• Self-motivated and able to work independently or in a team.
• Can-do attitude with a passion for resolving issues.
• Adaptable and resilient to changing business needs.
• Strong communication and time-management skills.
• Wine knowledge is beneficial; willingness to learn Level 2 WSET.
• Hold a full UK manual driving licence for at least 12 months.

Responsibilities

• Drive store performance by maximising sales opportunities and KPI delivery.
• Provide outstanding customer service to drive loyalty and repeat business.
• Offer VIP concierge-style service and proactively contact customers about products and tastings.
• Share passion for products and build product knowledge to support selling.
• Maintain store appearance and handle day-to-day operational tasks.

Skills

Time management

Customer service

Self-motivation

Teamwork

Problem-solving

Communication

Wine knowledge (passion to learn)

Full UK manual driving licence

Job description

Majestic Wine Group is seeking a Sales Assistant in Shrewsbury to support the store team, drive sales and deliver exceptional customer service. The role involves opening and closing duties as a key holder, handling deliveries, merchandising stock, and engaging with customers to promote our wine range.

The position requires a full UK driving licence, availability for evenings and weekends, and a flexible, customer-focused mindset.