Wine Sales Concierge & Driver — Store Ambassador

Majestic Wines Warehouse Limited; Banstead; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Up to 20% staff discount

Career development opportunities with

Uniform provided

Access to Retail Trust services

Company sick pay scheme

Job summary

Majestic Wine Banstead is seeking a dynamic Sales Assistant to support the store team in boosting sales and delivering exceptional customer experiences.

You will engage customers with product knowledge, manage stock and operations, and participate in driving KPI performance while representing Majestic’s brand with a smile.

Role involves hands-on duties including stock deliveries, merchandising, and occasional driving to meet customers, with opportunities for product training and progression.

Qualifications

• Excellent time-management, delegation and problem-solving skills.
• Able to deliver exceptional customer experience & service to every customer.
• Self-motivated, thrive when working alone and as part of a team.
• Can-do attitude with passion for solving problems.
• Adaptable and resilient to changing business demands.
• Excellent communication and time management skills.
• Wine knowledge is beneficial; passion to learn to pass Level 2 WSET.
• Hold a full UK/EU/EEA driving licence for at least 10 months with max 6 penalty points.

Responsibilities

• Drive store performance by maximising sales opportunities and supporting the team in meeting and exceeding targets through KPI delivery.
• Deliver exceptional market-leading customer service to drive business growth through loyalty and repeat purchases.
• Offer VIP concierge service, proactively contacting customers with updates on products and tastings.
• Sell the story, not the discount, and share passion through in-depth product knowledge.
• Maintain wine knowledge and pursue WSET qualification with confidence in selling.
• Ensure the store's physical appearance and maintenance are kept to high standards.
• Involve yourself in all operational tasks for daily store running, including delivering wine, merchandising stock deliveries and customer outreach.
• Identify opportunities to improve operations and feed ideas back to the wider team for joint implementation.
• Remain compliant, safe and legal by following policies and completing training.
• Be an example of Majestic’s Ways of Working and support junior team members; handle opening/closing as a key holder.

Skills

Time management

Customer service

Teamwork

Problem solving

Communication

Wine knowledge

Driving licence

Job description

Majestic Wine Banstead is seeking a dynamic Sales Assistant to support the store team in boosting sales and delivering exceptional customer experiences.

You will engage customers with product knowledge, manage stock and operations, and participate in driving KPI performance while representing Majestic’s brand with a smile.

Role involves hands-on duties including stock deliveries, merchandising, and occasional driving to meet customers, with opportunities for product training and progression.