Wine Sales Concierge (Evenings/Weekends) - 21h

Majestic; Cambridge; Remote; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Up to 20% staff discount

Uniform provided

Retail Trust access

Job summary

Majestic Wine in Cambridge is hiring a Sales Assistant to support the store team, drive sales and deliver excellent customer service. The role involves evenings and weekends, driving a company van, and handling day-to-day store operations with a strong focus on customer experience.

You will develop product knowledge to support wine sales, work as part of a close-knit team, and progress through in-house training. Salary is fixed and benefits include staff discounts and uniform provision.

Qualifications

• Experience in retail or customer service preferred.
• Full UK manual driving licence held for at least 12 months.
• Ability to work evenings and weekends.
• Part-time availability for 21 hours per week.

Responsibilities

• Drive store performance by maximising sales opportunities and supporting KPI delivery.
• Deliver exceptional customer service to encourage loyalty and repeat purchases.
• Provide VIP concierge service, contacting customers with updates on products and tastings.
• Share knowledge of products and support ongoing wine education and WSET progression.
• Maintain store appearance and handle day-to-day operations, deliveries and merchandising.
• Identify improvements to optimise store operations and communicate ideas to the team.
• Ensure compliance with internal policies and complete mandatory training.
• Act as a key holder with opening/closing responsibilities and store security.

Skills

Customer service

Time management

Teamwork

Communication

Problem solving

Wine knowledge

Driving licence

Job description

Majestic Wine in Cambridge is hiring a Sales Assistant to support the store team, drive sales and deliver excellent customer service. The role involves evenings and weekends, driving a company van, and handling day-to-day store operations with a strong focus on customer experience.

You will develop product knowledge to support wine sales, work as part of a close-knit team, and progress through in-house training. Salary is fixed and benefits include staff discounts and uniform provision.