Wine Retail Sales & Driver – VIP Customer Service

Majestic Group; Rugby; On-site; GBP 5,500 - 6,500; Part time

Benefits offered by this job

Staff discount

Uniform provided

Retail Trust benefits

Job summary

Majestic Wine Group in Rugby is seeking a Sales Assistant to support the store team, drive sales and deliver excellent customer service to enhance KPI performance. You will be the store ambassador, helping with day-to-day operations and ensuring a welcoming shopping experience for every customer.

This permanent, part-time role (9 hours per week) requires evening and weekend availability, a full UK manual driving licence, and willingness to learn about wine up to level 2 WSET.

Qualifications

• Excellent time-management, delegation and problem-solving skills.
• Ability to deliver exceptional customer experience and service to every customer.
• Self-motivated, able to work alone and as part of a team.
• Can-do attitude with passion for resolving issues and driving sales.

Responsibilities

• Drive store performance by maximising sales opportunities and KPI delivery.
• Deliver market-leading customer service to grow loyalty and repeat purchases.
• Offer a VIP concierge service by proactively updating customers on products and tastings.
• Sell the story not the discount and share product passion with customers.
• Maintain wine knowledge and work toward WSET qualification.
• Ensure store appearance and maintenance, both internal and external.
• Participate in day-to-day operations: deliveries, merchandising, and customer follow-ups.
• Identify improvements to optimise store operations and share ideas with the team.
• Adhere to policies and complete mandatory training; support the Store Manager as needed.

Skills

Retail sales

Customer service

Time management

Teamwork

Problem solving

Communication

Wine knowledge (basic)

Driving licence

Education

No specific degree required

Tools

None specified

Job description

Majestic Wine Group in Rugby is seeking a Sales Assistant to support the store team, drive sales and deliver excellent customer service to enhance KPI performance. You will be the store ambassador, helping with day-to-day operations and ensuring a welcoming shopping experience for every customer.

This permanent, part-time role (9 hours per week) requires evening and weekend availability, a full UK manual driving licence, and willingness to learn about wine up to level 2 WSET.