Wine Sales Specialist & VIP Concierge (Driver)

Majestic Group; Rugby; Hybrid; GBP 14,000 - 17,000; Part time

Benefits offered by this job

Up to 20% staff discount

Uniform provided

Access to Retail Trust

Job summary

Majestic Wine Group in Rugby is seeking a proactive Sales Assistant to help drive store performance and deliver outstanding customer experiences. You’ll support the team, manage day-to-day operations and engage customers with expert product knowledge.

You’ll work 24 hours per week, including evenings and weekends, with a full UK manual driving licence and a VIP service mindset to maximise loyalty and sales. Uniform provided.

Qualifications

• Excellent time-management, delegation and problem-solving skills.
• Be able to demonstrate your ability to deliver exceptional customer experience & service to every single customer.
• Self-motivated, able to thrive when working alone and as part of a team.
• A can-do attitude with a passion for seeing problems through to solutions.
• Adaptable and resilient to meet the ever-changing demands of our business.

Responsibilities

• Drive store performance by maximising sales opportunities. Support your team on meeting and exceeding targets through focusing on KPI delivery.
• Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases.
• Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
• Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in-depth knowledge of our range.
• Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
• Take accountability and pride for the physical appearance and maintenance of your store both internally & externally
• Involvement in all operational tasks required for the day-day operational running a Majestic Wine store - from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities.
• Continuously identify opportunities to make improvements which will optimise the operational running of the store, feeding ideas back to your wider team so you can implement solutions together
• Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
• Be an example of Majestic’s Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate.
• As a key holder you understand the opening and closing compliance and are confident to operate the store without your management team.

Skills

Customer service

Time management

Team player

Problem solving

Wine knowledge

Job description

Majestic Wine Group in Rugby is seeking a proactive Sales Assistant to help drive store performance and deliver outstanding customer experiences. You’ll support the team, manage day-to-day operations and engage customers with expert product knowledge.

You’ll work 24 hours per week, including evenings and weekends, with a full UK manual driving licence and a VIP service mindset to maximise loyalty and sales. Uniform provided.