Windows 11 Upgrade & IT Helpdesk Specialist

MB Group Management Ltd; England; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading management group in the UK seeks a Technical Services Support Officer to assist with the Windows upgrade and support new PC deployments. The ideal candidate will possess strong technical troubleshooting skills, a customer-focused approach, and the ability to communicate effectively with users of all technical abilities. This role is essential for maintaining high customer satisfaction and involves diverse responsibilities including helpdesk support and IT operational contributions.

Qualifications

• Experience supporting Windows operating systems, especially in a Windows 10/11 upgrade.
• Strong technical troubleshooting skills and customer-focused mindset.
• Ability to communicate with users of varying technical abilities.

Responsibilities

• Assist with Windows 10 to Windows 11 upgrade with minimal disruption.
• Support deployment of new PCs as part of Technology Refresh.
• Provide helpdesk cover and respond to customer issues.

Skills

Technical troubleshooting skills

Customer-focused approach

Clear communication

Ability to manage multiple priorities

Job description

A leading management group in the UK seeks a Technical Services Support Officer to assist with the Windows upgrade and support new PC deployments. The ideal candidate will possess strong technical troubleshooting skills, a customer-focused approach, and the ability to communicate effectively with users of all technical abilities. This role is essential for maintaining high customer satisfaction and involves diverse responsibilities including helpdesk support and IT operational contributions.