Window & Door Service Engineer – Home Visits (Van)

Anglian Home Improvements; Maidstone; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Business van

Annual leave

Birthday off

Volunteer time off

Health benefits

Wellbeing benefits

Job summary

Anglian Home Improvements is seeking an experienced Window and Door Engineer to service customer homes across the UK. You will diagnose faults, perform uPVC installations and maintenance, and ensure first-time-right resolutions under our 10-year warranty.

You'll receive a company vehicle, PDA, mobile, and tools, plus a comprehensive benefits package, generous holiday, and ongoing training as part of a forward-thinking, customer-focused team.

Qualifications

• Experience of uPVC installation and maintenance (or relevant qualification).
• Excellent customer service skills in a customer-facing environment.
• Ability to work on your own initiative in a standalone field-based role.
• Willingness to travel and show flexibility within the working week.
• Good time management and communication skills.
• A full driving license.

Responsibilities

• Visiting customer homes, identifying the fault and taking the appropriate action to rectify in line with our warranty and our quality standards.
• Demonstrate and explain correct product care to customers.
• Be customer focused and provide a high level of service to every customer.
• Completing service calls as scheduled and in a timely manner using our, “Right First Time” approach, helping to reduce any cancelled appointments.
• Accurate and timely completion of paperwork and regular updating of the supplied PDA device.

Skills

uPVC installation

Customer service

Independent worker

Travel flexibility

Time management

Communication skills

Full driving license

Education

Relevant qualification

Job description

Anglian Home Improvements is seeking an experienced Window and Door Engineer to service customer homes across the UK. You will diagnose faults, perform uPVC installations and maintenance, and ensure first-time-right resolutions under our 10-year warranty.

You'll receive a company vehicle, PDA, mobile, and tools, plus a comprehensive benefits package, generous holiday, and ongoing training as part of a forward-thinking, customer-focused team.