Field Service Engineer - Windows & Doors (uPVC)

Anglian Home Improvements; Greater London; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Competitive salary

Company van

31 days holiday + birthday off

Health benefits

Discount scheme

Perks and freebies

Career development

Job summary

Anglian Home Improvements is seeking an experienced Window and Door Engineer to deliver high-quality uPVC installation and maintenance, ensuring first-time right outcomes and excellent customer service. You will be equipped with tools, a van, PDA, and mobile phone to support field work.

You will visit customer homes, diagnose faults, demonstrate product care, manage paperwork on the PDA, and travel as needed, maintaining the company’s warranty standards and Right First Time approach.

Qualifications

• Experience of uPVC installation and maintenance (or relevant qualification).
• Excellent customer service skills in a customer-facing environment.
• Be able to work on your own initiative in a standalone field based role.
• A willingness to travel as required and show flexibility within the working week.
• Good time management skills.
• Good communication skills.
• A full driving license.

Responsibilities

• Visiting customer homes, identifying the fault and taking the appropriate action to rectify in line with our warranty and our quality standards.
• To demonstrate & explain correct product care to customers.
• Be customer focused and provide a high level of service to every customer.
• Completing service calls as scheduled and in a timely manner using our, “Right First Time” approach, helping to reduce any cancelled appointments.
• Accurate and timely completion of paperwork and regular updating of the supplied PDA device.

Skills

Customer service

Communication

Time management

Self-motivation

Driving licence

PDA usage

Education

Relevant qualification in uPVC installation

Tools

PDA device

Job description

Anglian Home Improvements is seeking an experienced Window and Door Engineer to deliver high-quality uPVC installation and maintenance, ensuring first-time right outcomes and excellent customer service. You will be equipped with tools, a van, PDA, and mobile phone to support field work.

You will visit customer homes, diagnose faults, demonstrate product care, manage paperwork on the PDA, and travel as needed, maintaining the company’s warranty standards and Right First Time approach.