Wholesale Operations Lead | Excel & SAP Expert

Volkswagen Group; South Kilworth; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Discretionary bonus

Pension contribution

Car schemes

Job summary

VWFS UK is seeking a Wholesale Operations Specialist to learn and apply knowledge of approximately 80 manual and automated processes across the business area. The role supports Dealers and Stakeholders, delivering excellent customer service in a high-paced environment.

You will complete daily tasks within SLAs, train across processes, and collaborate across the team to resolve queries while developing deep product knowledge across systems and applications.

Qualifications

• Proven ability to resolve queries across multiple products and systems.
• Strong Excel and SAP proficiency.
• Excellent attention to detail and quality focus.

Responsibilities

• Complete daily tasks within SLA and across multiple processes.
• Learn and apply knowledge of ~80 business processes.
• Support dealers and stakeholders via phone or email.
• Process used vehicle funding files and validate against funding criteria.
• Maintain dealer funding lifecycle in compliance with OMEB regulations.

Skills

Problem solving

Attention to detail

Analytical thinking

Tools

Excel

SAP

Job description

VWFS UK is seeking a Wholesale Operations Specialist to learn and apply knowledge of approximately 80 manual and automated processes across the business area. The role supports Dealers and Stakeholders, delivering excellent customer service in a high-paced environment.

You will complete daily tasks within SLAs, train across processes, and collaborate across the team to resolve queries while developing deep product knowledge across systems and applications.