Banking Customer Advisor (Welsh/English) Growth & Training

ImmigrationGPT; Bangor; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Healthcare benefits

Retirement savings plan

33 days holiday (pro rata)

Job summary

ImmigrationGPT in Bangor, North Wales, seeks a Customer Service Adviser to be the first point of contact for personal banking customers on our telephony banking team. You will educate customers on available banking channels and help them choose the best options while handling day-to-day transactions and queries.

The role requires strong customer service skills, the ability to communicate in both Welsh and English, and a commitment to delivering friendly, accurate support.

Qualifications

• Experience in customer service, preferably telephony-based.
• Welsh and English communication skills are essential.
• Ability to listen effectively and explain banking options clearly.

Responsibilities

• Be the first point of contact for personal banking customers by phone.
• Explain banking channels and help customers choose the best options.
• Process day-to-day banking tasks and resolve customer queries.
• Aim to improve customer satisfaction and service efficiency.
• Maintain knowledge of financial products to resolve complex questions.

Skills

Customer service

Telephone support

Bilingual English/Welsh

Communication

Listening

Tools

Phone systems

Job description

ImmigrationGPT in Bangor, North Wales, seeks a Customer Service Adviser to be the first point of contact for personal banking customers on our telephony banking team. You will educate customers on available banking channels and help them choose the best options while handling day-to-day transactions and queries.

The role requires strong customer service skills, the ability to communicate in both Welsh and English, and a commitment to delivering friendly, accurate support.