Hybrid Customer Care Advisor

Cardiff Capital; Wales; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Cycle to Work scheme

LeisureForLife membership

Vectis staff discount card

Job summary

Cardiff Capital in the United Kingdom is seeking a temporary Customer Care Assistant to be the first point of contact for the public, giving guidance and booking service requests. This role requires a proactive, customer-focused attitude and the ability to handle inquiries efficiently.

The position emphasizes excellent communication, telephone techniques, and effective use of ICT systems, with desirable teamwork and experience in a contact centre.

Qualifications

• Excellent communication skills, particularly telephone techniques.
• Effective use of ICT systems is essential.
• Experience of working in a team and in a Contact Centre environment is desirable.

Responsibilities

• You will be the first point of referral for customers contacting the Council's Corporate Contact Centre, giving them guidance and advice, and booking service requests.

Job description

Cardiff Capital in the United Kingdom is seeking a temporary Customer Care Assistant to be the first point of contact for the public, giving guidance and booking service requests. This role requires a proactive, customer-focused attitude and the ability to handle inquiries efficiently.

The position emphasizes excellent communication, telephone techniques, and effective use of ICT systems, with desirable teamwork and experience in a contact centre.