Welsh-Speaking Patient Access & Booking Specialist

Betsi Cadwaladr University Health Board; Rhyl; On-site; GBP 21,000 - 28,000; Full time

Job summary

Betsi Cadwaladr University Health Board is seeking a dedicated receptionist/booking administrator to join the Patient Access & Booking Centre at Glan Clwyd Hospital on a permanent basis. The role requires handling referrals, managing waiting lists, and scheduling appointments within a busy call centre environment.

Excellent communication and the ability to stay calm under pressure are essential. The role emphasizes first point of access for referrals, handling enquiries, and using local systems

Qualifications

• Interpersonal skills and ability to prioritise own workload under pressure.
• Experience with hospital/GP practice or call centre environments.
• Knowledge of Data Protection Act.
• Welsh language ability is essential for this role.

Responsibilities

• Provide first point of access administration for all referrals in the Booking Centre.
• Act as first contact for all enquiries and referrals into the Trust.
• Use local patient administration systems to manage referrals, waiting lists and appointments for all patients.

Skills

Interpersonal skills

Prioritise workload

Work under pressure

Education

GCSE, NVQ3 or Equivalent

IT Qualification

Tools

Microsoft Office

WPAS

Job description

Betsi Cadwaladr University Health Board is seeking a dedicated receptionist/booking administrator to join the Patient Access & Booking Centre at Glan Clwyd Hospital on a permanent basis. The role requires handling referrals, managing waiting lists, and scheduling appointments within a busy call centre environment.

Excellent communication and the ability to stay calm under pressure are essential. The role emphasizes first point of access for referrals, handling enquiries, and using local systems