Welsh-Speaking Patient Access & Booking Clerk

NHS; Wales; On-site; GBP 27,000 - 28,000; Full time

Job summary

Betsi Cadwaladr University Health Board (North Wales) is seeking a permanent, full-time Band 3 Administrator to join the Patient Access & Booking Centre at Glan Clwyd Hospital. You will manage waiting lists and bookings in a busy call centre with accuracy and courtesy.

Welsh language ability is essential. GCSE/NVQ3 IT qualifications and experience in hospital or GP practice call centres are required. The organisation supports equality and diversity and offers family-friendly policies.

Qualifications

• GCSE, NVQ3 or Equivalent, IT Qualification.
• IT or ECDL, Mandatory Training.

Responsibilities

• Provide first point of access for all referrals in the Booking Centre.
• Act as first contact for all enquiries and referrals into the Trust.
• Use local patient administration systems to manage referrals, waiting lists and appointments.

Skills

Interpersonal skills

Prioritisation

Pressure under

Education

GCSE/NVQ3 IT

IT or ECDL

Tools

Microsoft Office

WPAS

Job description

Betsi Cadwaladr University Health Board (North Wales) is seeking a permanent, full-time Band 3 Administrator to join the Patient Access & Booking Centre at Glan Clwyd Hospital. You will manage waiting lists and bookings in a busy call centre with accuracy and courtesy.

Welsh language ability is essential. GCSE/NVQ3 IT qualifications and experience in hospital or GP practice call centres are required. The organisation supports equality and diversity and offers family-friendly policies.