Patient Access and Booking Clerk

Train Work Live; Wales; On-site; GBP 27,000 - 28,000; Full time

Job summary

Betsi Cadwaladr University Health Board (North Wales) is seeking a permanent, full-time Band 3 Administrator to join the Patient Access & Booking Centre at Glan Clwyd Hospital. You will manage waiting lists and bookings in a busy call centre with accuracy and courtesy.

Welsh language ability is essential. GCSE/NVQ3 IT qualifications and experience in hospital or GP practice call centres are required. The organisation supports equality and diversity and offers family-friendly policies.

Qualifications

• GCSE, NVQ3 or Equivalent, IT Qualification.
• IT or ECDL, Mandatory Training.

Responsibilities

• Provide first point of access for all referrals in the Booking Centre.
• Act as first contact for all enquiries and referrals into the Trust.
• Use local patient administration systems to manage referrals, waiting lists and appointments.

Skills

Interpersonal skills

Prioritisation

Pressure under

Education

GCSE/NVQ3 IT

IT or ECDL

Tools

Microsoft Office

WPAS

Job description

Main area Patient Access and Booking Centre Grade Band 3 Contract Permanent: To meet the needs of the service Hours Full time - 37.5 hours per week (Monday - Friday) Job ref 050-AC301-1126W

Employer Betsi Cadwaladr University Health Board Employer type NHS Site Glan Clwyd Hospital Town Bodelwyddan Salary £26,813 - £27,890 per annum Salary period Yearly Closing 11/11/2026 23:59

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

The organisation is currently undertaking a comprehensive operating model review and change programme to ensure we are best positioned for the future, creating exciting opportunities to shape how we work and deliver for the people of North Wales.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. We also offer a number of family-friendly benefits, including work-life balance policies.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job overview

An exciting opportunity is available to join the Patient Access & Booking Centre at Glan Clwyd Hospital on a permanent basis. We are looking for a hard working individual to join our busy team. The role is based in a busy call centre environment and the successful applicant will be part of a team of experienced staff with responsibility for managing a waiting list and booking patients. This role requires excellent communication skills, the ability to multi task and stay calm under pressure is essential.

The ability to speak Welsh is essential for this role.

Main duties of the job

Working in a highly pressurised booking centre, within a busy call centre environment, to provide an accurate and prompt administrative function to facilitate the delivery of a professional, efficient and effective centralised booking service, for a variety of outpatient clinics.

Using own initiative in sometimes complex situations to ensure that patients are booked in line with Local and National Access Targets.

Work as part of a multi-disciplinary team, supporting other team members to deliver the Access targets and patient focused booking service. To be part of a cohesive and integrated admin function to the service.

Duties/ responsibilities:

Provide “first point of access” administration for all referrals in the Booking Centre.

Act as first of contact for all enquiries and referrals into the Trust.

Use of local patient administration systems to manage all referrals, waiting lists and appointments for all patients in a timely manner.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Qualifications

• GCSE, NVQ3 or Equivalent, IT Qualification
• IT or ECDL, Mandatory Training

Experience

• Hospital/GP Practice, Call Centre, dealing with general public, work as Team
• Working with Consultant/Clinical Staff, Waiting List Management

Skills

• Interpersonal skills, Ability to prioritise own workload, Ability to work under pressure
• Microsoft Office, WPAS

Knowledge

• Knowledge of Data Protection Act
• Knowledge of WPAS

Personal Qualities

• Use of initiative, Confident when dealing with a range of people, positive attitude, Ability to work to tight deadlines, Demonstrate an understanding of equality and diversity
• Evidence of professional development

Language

• Ability to speak Welsh

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.