Welsh-Speaking Patient Access & Booking Specialist

Betsi Cadwaladr University Health Board; Rhyl; On-site; GBP 20,000 - 26,000; Full time

Job summary

The Patient Access & Booking Centre at Glan Clwyd Hospital in North Wales is seeking a dedicated administrator to join the team on a permanent basis. The role sits in a busy call centre with responsibilities to manage referrals, waiting lists and appointments, providing a clear first point of access for patients.

Strong communication, multi-tasking and calm under pressure are essential as you support the delivery of a professional, efficient centralised booking service for outpatient clinics.

Qualifications

• GCSE, NVQ3 or Equivalent, IT Qualification.
• IT or ECDL, Mandatory Training.

Responsibilities

• Provide first point of access administration for all referrals in the Booking Centre.
• Act as first contact for all enquiries and referrals into the Trust.
• Use local patient administration systems to manage referrals, waiting lists and appointments.

Skills

Interpersonal skills

Prioritise own workload

Ability to work under pressure

Good communication

Education

GCSE, NVQ3 or Equivalent

IT Qualification

Tools

Microsoft Office

WPAS

Job description

The Patient Access & Booking Centre at Glan Clwyd Hospital in North Wales is seeking a dedicated administrator to join the team on a permanent basis. The role sits in a busy call centre with responsibilities to manage referrals, waiting lists and appointments, providing a clear first point of access for patients.

Strong communication, multi-tasking and calm under pressure are essential as you support the delivery of a professional, efficient centralised booking service for outpatient clinics.