Booking Clerk - Cath Lab and Cardiac Physiology

Betsi Cadwaladr University Health Board; St Asaph; On-site; GBP 27,000 - 28,000; Part time

Job summary

BCUHB invites applications for a Booking Clerk in the Cath Lab and Cardiac Physiology admin team at North Wales Cardiac Centre, Ysbyty Glan Clwyd. The role supports the busy reception, handling patient bookings and confidential information with professionalism. Welsh language ability is essential, and previous hospital reception experience is preferred.

Part-time hours and pro‑rata salary apply. Applicants should demonstrate excellent customer service, strong organisation and the ability to work

Qualifications

• English and Mathematics to GCSE or equivalent level.
• NVQ level 3 Customer Care or equivalent qualification or experience
• Previous clerical / reception experience

Responsibilities

• Provide professional, accurate booking services for diagnostic clinics.
• Handle confidential patient information with tact and discretion.
• Support the department with flexible, responsive administrative duties.
• Work in a pressurised environment maintaining high customer service standards.
• Communicate effectively with patients, staff and external agencies

Skills

Welsh language

Customer service

Communication

Education

English and Mathematics to GCSE or equivalent level

NVQ level 3 Customer Care or equivalent qualification or experience

Job description

Booking Clerk - Cath Lab and Cardiac Physiology

The ability to speak Welsh is essential for this post

An exciting opportunity has become available to join the Cath Lab and Cardiac Physiology administration team at Ysbyty Glan Clwyd as an Administrator/Receptionist.

As a part of this very busy team, the successful applicant is expected to be very flexible in approach to service needs, have a pleasant personality and a positive approach to their work.Excellent customer service and communication skills are required. An advanced level of reception skills along with the ability to deal with sensitive matters and highly confidential patient information. Applicants must also have a good standard of education, be adaptable and have good organisational skills. The post holder will be required to provide first class administration support to the department.

Previous knowledge of working within a hospital environment would be desirable, but not essential, as would the ability to speak Welsh.

Main duties of the job

Working in a pressurised environment to provide a professional, accurate and prompt administrative function to facilitate the delivery of a professional efficient and effective booking service for a variety of diagnostic clinics.

Using own initiative in sometimes complex situations to ensure that patients are booked in line with local and national access targets.

Deal with sensitive and confidential issues relating to Cardiology issues affecting patients, the public and staff according to guidelines.

As a member of the Administration Team, a flexible approach to the post is essential to enable prioritising the different workloads and duties.

Excellent communication and interpersonal skills are required to carry out duties with tact, diplomacy and sensitivity, particularly where there are barriers to understanding. Make sound decisions and judgements using initiative and level of authority as agreed with Line Manager.

Knowledge and understanding of the structure, policies, management and operational procedures within the department and the Health Board as required in order dealing with internal and external enquiries in a competent and confident manner.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Qualifications

• English and Mathematics to GCSE or equivalent level.
• NVQ level 3 Customer Care or equivalent qualification or experience

Experience

• Previous clerical / reception experience
• Able to concentrate on administrative duties in an unpredictable environment, ability to manage work with constant interruptions from medical staff and telephones
• Able to communicate information clearly and sensitively in person and over the telephone.
• Ability to work to strict deadlines and prioritise tasks.
• Knowledge of referral to treatment times and patient pathways
• Previous waiting list management experience
• Knowledge of NHS structures and processes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

North Wales Cardiac Centre, Ysbyty Glan Clwyd

£26,813 to £27,890 a yearper annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

050-AC220-1026W-A

Job locations

North Wales Cardiac Centre, Ysbyty Glan Clwyd