Patient Access and Booking Clerk

Betsi Cadwaladr University Health Board; England; On-site; GBP 17,000 - 23,000; Full time

Job summary

Glan Clwyd Hospital is recruiting for a Patient Access & Booking Administrator to join a busy Booking Centre in North Wales. This permanent role demands accuracy, strong communication, and the ability to work in a high-pressure call-centre environment within the Patient Access & Booking Centre.

The successful candidate will provide first point of access for referrals, manage waiting lists and bookings, and liaise with a multi-disciplinary team to meet local access targets.

Qualifications

• Excellent communication skills and ability to multi-task.
• Welsh language proficiency is essential for the role.

Responsibilities

• Provide "first point of access" administration for all referrals in the Booking Centre.
• Act as first point of contact for all enquiries and referrals into the Trust.
• Use local patient administration systems to manage referrals, waiting lists and appointments.

Skills

Communication skills

Welsh language

Job description

Working in a highly pressurised booking centre, within a busy call centre environment, to provide an accurate and prompt administrative function to facilitate the delivery of a professional, efficient and effective centralised booking service, for a variety of outpatient clinics.

Using own initiative in sometimes complex situations to ensure that patients are booked in line with Local and National Access Targets.

Work as part of a multi-disciplinary team, supporting other team members to deliver the Access targets and patient focused booking service. To be part of a cohesive and integrated admin function to the service.

Duties/ responsibilities:

• Provide "first point of access" administration for all referrals in the Booking Centre.
• Act as first of contact for all enquiries and referrals into the Trust.
• Use of local patient administration systems to manage all referrals, waiting lists and appointments for all patients in a timely manner.

An exciting opportunity is available to join the Patient Access & Booking Centre at Glan Clwyd Hospital on a permanent basis. We are looking for a hard working individual to join our busy team. The role is based in a busy call centre environment and the successful applicant will be part of a team of experienced staff with responsibility for managing a waiting list and booking patients. This role requires excellent communication skills, the ability to multi task and stay calm under pressure is essential.

The ability to speak Welsh is essential for this role.

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularlly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.